Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Bad Service
My appointment window was from 8am-12pm. I got called after 2pm asking me if I lived on a military installation which was already in my instructions. The tech told me he didn't have a real id which by the way was the same tech who told me the same thing on Christmas Eve and cancelled my appt without rescheduling or speaking to his supervisor like he said he would. I advised him to show up at the gate so we could figure out options as I direly need my washer checked out. He shows up at the gate, my husband has to ride in his car due to him not having a real id which his car reeked of cigarettes. He shows up to my house and I can not see what he is doing cause he quickly closed the door but I can hear he was on the phone with some one the entire time and not once did he do a full inspection on my machine. Also another red flag, he tells me he has never worked on my machine which is a Samsung Flex washer, it has two washing machines. After about an hour, he tells me it's gonna cost about $1,900 to repair cause I need a new drum. Mind you, he never opened the back of the machine to check to see if any of the other parts needed to be fixed, nope just stated it's the drum. He never even moved the machine to inspect it, just turned the drum and did a spin cycle to hear it. I kept having an unbalanced error and that usually means the suspension is worn. He quickly was like oh it's $129 after I said I wasn't paying $1,900 for the repair. The "diagnostic fee" I paid was for nothing. A full diagnostic was not done on my machine at all. I wrote all this here cause your company does not have humans that I can speak to, only AI bots and I'm hoping this is seen by a supervisor or someone at the dispatch for the company as I need a refund for my fee as I am back at square one with my washer and it was a waste of money and time having Travis here. Also he was way late for the appointment as well, not satisfied at all!
Andrea E,
Edwards, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771291914952
Dw does not work code prs
Does not work. Come back. Please return asap. Asap asap
Nicholas D,
Kingman, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771045960790
Outstanding Service
Jason was on time, personable, pleasant, responsive and respectful of our home. He took time to explain what he was doing and why. He also took time to share tips for cleaning and ensuring the appliance (stove/open) would perform optimally. He also shared tips on maintaining one of our other appliances. Very professional and courteous!
Annette J,
Bel Alton, MDCustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1771023162133
Part put on heating unit
This is not against the first technician that came out and placed the order and approved from choice warranty put they said and texted they was coming on February 12 between 8-5. We waited all day by 4:05 I get a receipt that they came and put the part in and we paid and signed a receipt this is not true. We never saw them because they have to come in the house to fix unit. This is faud we tried calling and email to you and can't get through. Please respond I have all the messages and emails and receipts . The claim is not complete
Patricia H,
Birchwood, TNCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1771023095621
Not his Fault!!
Today is the 4th or 5th repair on my freezer. I have N O ice in my freezer!! I think it's time for You to replace my Refrigerator per my Repair agreement I have kept with You for MANY years!!
Judy Y,
Prescott, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771025330884
Was given a poor fix suggestion with no resolution
Eugenio came out and reviewed our fridge and advised that he couldn't necessarily tell what the issue was, but felt that what needed to be done was remove 2 bags of ice that was in our freezer. Our original issue was that the freezer, which we monitor with thermostats, had gotten warmer while our fridge had gotten colder. Eugenio felt that removing the bags of ice would be sufficient and fix the issue. I advised that the bags had been present before the issue, but he assured me it would be the resolution. He advised there was a part he could replace, but even he didn't feel confident that it would actually resolve the issue. 48 hours later, the issue persists and now I am being told that I will have to pay another diagnostic fee even though I was provided a resolution that didn't work. I felt like the service rep was dismissive to understanding the circumstances regarding our issue and Sears Home Service unwilling to try to resolve the issue. We are basically told it is a "our words vs. his word" situation that ultimately has left a bad taste in our mouth and we will not work with them moving forward.
Michael O,
Alamo, CACustomer service response - Michael, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771023603609
Customer Experience
This technician was rude named Muhammad A., according to my son's mother in law and father in law who are staying in the house. He lacks customer service. The very first technician named Ron was very nice but this man Muhammad was rude.
Juliet P,
San Diego, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1771023267765
Brian cancel the appointment
Brian cancel the appointment because the part do not arrive to the address 208 Lopez Ct and he don't anything with him to make the job. this is the second appointment the sears technical cancel.
Aime P,
Calexico, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771025314848
Tec
He was very rude and disrespectful I never want him to come here again he told me not to call for a technician again because sears couldn't help me , he told me to go and buy myself a refrigerator,I told him I pay warranty every month for repairs, he does really took the time to argue with me. He had the most disrespectful attitude coming from a professional. I had benefits department on the phone while he was here talking so recklessly they heard a lot of of his. conversation
Reva C,
Bronx, NYCustomer service response - Reva, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771024154180
Unqualified.
Didn't fix a thing. In fact dryer is worse than before he touched it.
Andrew B,
Soddy Daisy, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771025286563