Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washing machine
There was none. No one showed up. I am at a loss as to who in your organization mark the order complete. In is now 3:00 PM and no one has shown up here.
Tommy H, Tyler, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 07, 2025
Freezer repair
I was told it is not repairable because the part isn't available. It's not even 2 1/2 years old. I ask for the diagnostic fee to be waived because it is not my fault it can't be repaired. I will never use them again
Lori M, Kennewick, WA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 07, 2025
Dishwasher
Service tech was very good. However the service took 6 weeks to get it done. We were cancelled 5 times. There's no excuse for such poor service. There is no communication and absolutely had me in tears over the situation. I cannot recommend you guys at all. We only waited because we had warranty coverage. You guys failed miserably. Sharon Migneco
Sharon M, Saint Louis, MO 63122
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 07, 2025
Cooktop NOT microwave
My cooktop was scheduled for this morning, my microwave repair for Tuesday 2/11. Technician serviced microwave but submitted for the cooktop!!!
Jennifer I, Sonora, CA
Customer service response - Dear Jennifer,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 07, 2025
HORRIBLE
Came to my home and asked my mother in law to put up the dogs. She did and left one in the kennel. He began barking and he complained. She tried to put him outside and the man ran away and said he tried to bite him. I have camera footage showing otherwise.
Alexis U, Eastman, GA
Customer service response - Dear Alexis,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 07, 2025
Disappointed with A&E
After waiting 3 days for an A&e tech to come back to the house to find out why am I. Refrigerator stopped working when it was perfectly fine until they replaced an LED panel. I was told that the system just needed to be unplugged and plugged back in again. I lost over $600 worth of food product. So disappointed with this. Not to mention we went 3 days without having a refrigerator in our house.
Kyle R, Seekonk, MA
Customer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 07, 2025
Stove
Nick kept ordering the wrong parts even order a refrigerator part for my stove. Than closed me out to were I had to make another work order. The first guy open my stove door and said cannt fixs it I said good I get a New stove under my contract he order a part which was wrong.soon as I said that..Thank God For Al he fixed my stove from the parts the2 other order day 1 ..thank you so much Al.
Russ T, Madera, CA
Customer service response - Dear Russ,Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 07, 2025
Washer service
Unfortunately problem is still lot fixed with my washer so I am calling again to see if they would even be able to repair.
Stephanie C, Clovis, CA
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on February 07, 2025
No good
This technician is no good he needs to be fired
Hilton M, Jamaica, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 07, 2025
Ice maker repair
I wasn't home to meet Mr. Bowman, because Mr. Bowman failed to call ahead of time and notify me of arrival time. I was forced to give a neighbor access to my home after seeing the text message 30mins late in order to get my fridge fix.
David D, Ewa Beach, HI
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 07, 2025
