Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Canceled Twice
It has been over 3 weeks to get our refrigerator/freezer repaired which is unacceptable. Sears canceled twice on us. We had to make sure one of us could be home all day because your window time was between 8-3 and then two times Sears was a no show. I tried to call and it was an AI that I couldn't even talk to a live person. You didn't even have the correct information on what was wrong with the refrigerator.
Brady J,
Gardnerville, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771464619680
Awful
Technician told me the computer and the water blower to my dishwasher and then proceeded to tell the warranty company that just the door was broken.....now they are sending another technician and charging me another deductible that I have to pay..........I want this technician to contact me and please explain why he lied to me or the warranty company!!!immediately!!!!!
Edgar M,
Tucson, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771378244208
more needs to bedone
Sayed needs to reconnect the drainage the washer is leaking
Vincent S,
Walnut Creek, CACustomer service response - Vincent, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771282742506
Service Call - thermostat
Came out to assess and service a broken HVAC thermostat. First, got notifications via text that we were not home and that we would need to reschedule service, even though my husband was at the door to greet him and let him in. He left with no update on if we were getting our thermostat replaced or repaired. After leaving our home, he sat outside, smoking a cigarette before he left. Had to arrange another service provider.
Tiffany E,
Kirkwood, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771378069155
Service Sucks
Still have water in bottom of freezer. Issue has been going on for almost a year.
Jan S,
Longmont, COCustomer service response - Jan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1771282915047
Refrigerator still not working
Refrigerator still does not work all parts ordered not installed
Stephen C,
Seguin, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771366815564
No diagnosis
I was sent a note by the technician that my system required service, but he did not explain what was wrong with the system. I still don't know.
Connie F,
Tallahassee, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1771366755100
Did not fix the issue
Could not identify the issue. The furnace stopped completely after his visit. Put in notes that the furnace was working correctly when it was not. Would not recommend.
Divyang P,
Ellicott City, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771291975312
Washer still doesn't work
Tech didn't fix washer still will not work even with small load wont complete cycle even on clean washer with out load now need to contact kenmore again thanks for nothing
Tyler F,
Newcomerstown, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771291954347
Blower findings
It started out bad. Your tech sail st the beginning of visit I need $75 dollars or I'm leaving Told him we paid CHW and he said he needed a check or leaving. His findings stated that blower wheel was contaminated with dirt and debris resulting in overheating and failure. I hired another AC company and they stated it looked really good for 17 years of usage My claim was rejected on blower motor but CHW said you should have installed a thermostat which they approved Your service tech never mentioned age From what I have been told well maintained blower motors should last 10-20 years, mine was 17
Bob S,
Altamonte Springs, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771291879684