Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer
Unprofessional.. doesn't know the meaning of "repair" appliances.. disrespectful and very rude. My Washer still doesn't work..
Roberto A, Splendora, TX
Customer service response - Dear Roberto thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 14, 2025
Rob was sent to the wrong address
I am unable to provide a rating as Rob was sent to a location over an hour from where I am. I am unhappy with the service that GE has provided. Every technician has been very nice and are stuck in the middle of this complete mess!!!!
Rita L, Clinton MA
Customer service response - Dear Rita thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 14, 2025
Bad
Never fixed ,left in worst condition than before and never repaired
Rex R, Keaau, HI
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 14, 2025
charged twice for service repair
We were charged twice for our service repair on January 14,2024, have called several times to have this corrected and receive a refund, and today is February 14, 2024 and we still have NOT received a credit or refund check. Please help. The staff I have talked to all have said they entered the problem but still we have not received a refund. Please help.
Ned C, Erie, PA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 14, 2025
Customer service
Initially Sears came out and Diagnosed our issue and needed to order a part for our dishwasher. They had the part delivered to our address directly and told us upon receipt to let them know and we would schedule an appointment sooner than the appointment they provided for us at that time. We received our part 3 days later and tried to contact them. We were not successful after many attempts. Our future appointment approached and then they sent an automatic msg that we were rescheduled because they didn't have our part. This happened 3 more times until I contacted the warranty company to get involved. The entire time we were unable to get ahold of an actual person to inform they we had our part. They need to improve on their customer service immensely
Cody S, Rancho Cordova, CA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 14, 2025
Did not show up
Twice today the app said we were the next stop. I stayed home all day waiting for technician to arrive and he never showed up. No one ever communicated with me about the timeframe or when to expect him.
Cassy S, Le Claire, IA
Customer service response - Dear Cassy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 14, 2025
Rude
He was rude and acted like he did want to do his job. Everything was covered with our warranty
Kayza Q, Cypress, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 14, 2025
Technician very efficient. Sears customer service is terribl
The technician was great when he was able to do the repairs. Because Sears doesn't allow overtime, it took weeks longer than it should have to get the technician here. I am not happy with how long this took. Sears scheduling is subpar, and it is impossible to talk to a human. They have no customer service.
Ruby G, Cheyenne, WY
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on February 14, 2025
Incomplete paperwork
Visit was great, the guy who came out was kind and knowledgeable and we cut a check for services. The 1 star is because the backend paperwork was supposed to be submitted to our home warranty by Sears/this tech. Instead our check was deposited and paperwork lacking details needed to move forward with our warranty were submitted. We are on week 3 without our appliance or any path forward for resolution, and our home warranty has stated that Sears won't get back to their multiple outreaches. We have had to take this into our own hands now and follow up with Sears / Nelzon.
Rebecca O, Round Lake Beach, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 14, 2025
Dishwasher service visit
Technician was able to make the electronic display on some of the controls light up- but left apparently before confirming that the machine could cycle and wash dishes. Machine still could not wash dishes after he left.
Phil Daguanno, Somerset, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 14, 2025
