Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fixed the problem
Professional and effective washer and dryer service. Arrived on time. Thanks.
Sarah F, Pine Brook, NJ
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 22, 2024
Duane is good, company bad!
This company is terrible. It took 6 appointments to get the digital display fixed on our stove. I rearranged my day 6 times for this. I hope to never use this repair service again. 1st assessed repair and ordered part 2nd was going to show up too late 3rd part didn't work, reordered part 4th could not make it, I rearranged my day for it. 5th couldn't make it, I rearranged my day for it. 6th made it and fixed
Tom M, Brighton, MI
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 21, 2024
Poor costumer service.
Technicians we good, customer service was terrible. No way to talk to a real person. Parts arrived quickly but Sears showed they were never shipped so they cancelled the repair order and put it on hold. I went to the address on the website at 4500 N Rancho but it was a Furniture store that never heard of Sears Home Services. Called a technician's number that came to diagnose the repair needs who finally answered my calls. He was not happy about that. Pleaded with him to forward my text to his boss since he was my last hope. It finally worked. More than a week later they finally came to make the repairs. I do not recommend this service to anyone.
Troy M, North Las Vegas, NV
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 21, 2024
• • • • •
Excellent arrived early, worked quickly, Appliance expertises, answered all my questions!
Yvonne P, Mt Pleasant, SC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com
Sears Home Services on May 17, 2024
Short Cut Repair!
A tech was sent to evaluate our situation. He identified and ordered the part. When part came in a different tech, Noah, was sent to repair. He said replacing the part that was ordered would take too long and too much work. After he took all food out of refrigerator he left for about 30 min and went to purchase something else. He spliced the line ("jerry rigged" it). He did not install the part order and he took it with him. We HOPE this repair continues to work properly!! We are a concerned customer
David L, Corinth, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on April 01, 2024
quality of service
Poor quality when I tried to call re: a refund. Transferred four times. First person cou ldn't talk english. very frustrating
Shirley G, Duluth, MN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on April 01, 2024
Refrigerator repair
He left dirt and water all over the floor. then he asked if he could leave all the boxes and old parts which he should never do.
Charles C, Henderson, NV
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 30, 2024
Professional and respectful employee
Mr. Dionysios was a stellar tech. He explained very clearly about the newer knobs, (metal) which are a better version of the original (plastic,). I thought there was something wrong when I could not get the knobs to work. I was afraid of a gas leak or would break if I pressed too hard which was not the case. He is a top notch employee.
Cynthia Howze, Dripping Spgs, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on March 29, 2024
??
Richard said he couldn't do anything unless he saw problem it in process. He disagreed with previous tech (David C). Said parts wouldn't solve problem. He took back parts. He asked me to explain problem but continued to interrupt me. He had no history of the previous service calls. He said he cannot make any repairs. Not a good experience for me.
Jacqueline C, Miami, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 27, 2024
LED lights out in Kenmore refrigerator
Samuel was great. Honest and knowledgeable. Showed me what was wrong and submitted an estimate.
James C, Olathe, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on March 26, 2024
