Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Terrible service.
So I have been waiting three weeks for a washer. The part came in same day as the service appointment and the guy said he would come back the next day after the part arrived which he never came back after another week of calling around finally got another appointment for today which be replaced the part but didnt bother to check to see if it works which it does not so now i have to contact the company again to come back out and repair it again which will be now another week minimum to which now i have been going to the laundromat for a month using quarters which is very inconvenient why not check to see if it works before leaving the house? I guess we shall continue the poor service and request another tech to come out and re evaluate the washer.
Chevon N, Colorado Spgs, CO
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on August 04, 2023
Just wrong
If you could please come back and at least put the air filter in
Regan S, Newburgh, IN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 04, 2023
Appointment
Two times in a row the same technician came and did nothing
Janice P, New Orleans, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 04, 2023
No Show
Technician Hung H never showed up. On Monday 7/31/23 around 5 PM he called that he was on his way but he never arrived. Around 7 PM he called again saying he would return next day Tuesday afternoon. He never came. I see on my email that he submitted a false receipt to Sears indicating he had been here and "fixed some wires". It's been two months since I first reported my AC malfunction. I cannot depend on Sears Home Services any longer. I'm getting a local repairman o fix my problem even though I'm covered by Sears Master Protection Agreement.
Julian N, Ft Washington, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 03, 2023
No one ever showed up
After initially coming to service my dishwasher I was told that a part was needed and I would have to await its arrival. The repairman then scheduled the appointment for the following week. On the date of the next appointment no one came. I called and was told I needed to schedule again. I once again scheduled the appointment. This time a repairman came, however he disassembled the dishwasher and left parts strewn about my floor after he left. More frustrating however, the dishwasher wasn't fixed. I then called again to schedule yet another appointment. Took the day off to wait, only to once again get a no call/ no show.
Kim F, Flossmoor, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 03, 2023
Does not listen
He tried to twist what i told him and refused to listen when i was clarifying what I meant. I threw him out because he was giving me a heart attack. He only wanted to listen to himself. Argued with me when i was trying to explain. Lazy
Eden J, Fountain Vly, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 03, 2023
No help at all
Tech came out and said unit was working fine according to his reader. Over 8 hours later and the house is still over 80 degrees.
Lorraine R, Mequon, WI
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 03, 2023
It took 7 weeks
When he come he didn't want to change parts I had to stay on top of him the whole time and he still didn't change one part
Michellebeh P, Oakdale, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on August 03, 2023
Service was not completed correctly
My AC is still not working correctly. After saying there was nothing wrong with the unit, I came home 2 hours later to a house that was 82+ degrees when the thermostat was set at 75. My mother was present for the repair and I told him on the phone the unit was not working correctly, and he said it was working properly for him. Very disappointing. He did not take what I said seriously and now the problem is worse and I have to schedule another repair.
Sherry S, Winter Haven, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on August 03, 2023
Bad attitude
Oscar has been here once before and doesn't have a helpful attitude. He wants to do as little as possible and nothing more.
Sherry G, Fox Lake, IL
Customer service response - Sherry, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 03, 2023
