Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Not competent
This technician is too in a hurry, i believe he is guessing doing his work as he is not sure what he is doing I know this from the way he talked with me.
Patrick O, Brookshire, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 04, 2023
Refrigerator Repair
Professional, courteous , and knowledgeable. He efficiently solved the puzzle that two before him could not solve.
Gustavo C, Miami, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on August 04, 2023
I was told compressor is free and they charge me 742 for lab
They charge me 742 for labor, it was forced to me to do that. I was suppose to get compressor free . This people are thief
Saif A, Jamaica, NY
Customer service response - Hi, Saif , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us atHomeServiceReviews@transformco.com.
Sears Home Services on August 04, 2023
Would give zero if I could
I have gotten to the point where I am filing a complaint with the Maine DA office Consumer Protection regarding this technician's behavior and Sear"'s fraudulent warranty. Twice this technician has lied to us regarding the repair, first time said he fixed washer it is all set- 100% false and today said it was unrepairable after running clothing through cycle. After he left I rec'd email saying he could not test machine in garage- 100% false. Sears employees are non-responsive, each one tells me something different and nobody will forward me to a manager- some say there is a manager, but they won't transfer me and some say there is no manager. Sears and this technician appear to be frauds!
Rob S, Deer Isle, ME
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 04, 2023
Refused to fix fridge
Fridge still broken. Says HWA Home Warranty declined to cover, and stated so on receipt. HWA states they WILL cover. Almost immediately upon entering, and learning that the compressor was dead, he said it would take him "Hours" and he had 13 other calls he needed to do, and that his "boss" told him don't do it. Then said his "boss" told him home warranty wouldn't cover (even though I have approval in-hand). I used to trust Sears Appliance Repair....not anymore.
Matthew P, Covington, WA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on August 04, 2023
Unbelievable!
Luigi was fine. However unbelievable that he was unable to order the needed parts. Now we have to wait for another company!
Joann G, Agoura Hills, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 04, 2023
COOK TOP REPAIR
MATTHEW IS NICE PERSON, HOWEVER I DON'T THINK HE KNOW HOW TO WORK ON THE COOK TOP. PERSON WHO WAS KNOWLEDGEABLE AND KNEW WHAT TO DO WITH IT, IT WAS UNFORTUNATE PART THAT WAS SENT WAS PAD. HE ORDERED A NEW PART TO BE INSTALLED TODAY. TODAY SERVICEMAN DISMANTELLED THE OLD SWITCH & COULD NOT PROPERLY INSTALLED DUE TO SWITCH BEING SMALLER SIZE. COULD NOT STOP THE CIRCUT BREAKER TO TRIP. FROM 5 BURNERS WORKING TO COOKTOP CAN'T EVEN TURN ON IS GOING 10 STEPS BACKWORJ. PLEASE HELP
**fareed S, Gold River, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 04, 2023
Used electrical tape in a heat sensitive area to fix
Jamil attempted to fix the item with electrical tape on a heat sensitive area. When asked for a permanent fix, he refused to give us the supervisor information.
James V, Algonquin, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 04, 2023
Terrible Service
Terrible service; visited 3 different times for the same problem. Same problem exits after paying about $400. Unsure if he knows how to repair the frig. Requested to have a different repair tech analyze the condition
Jerome J, Valdosta, GA
Customer service response - Dear Jerome thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 04, 2023
Tech worked hard and tried but washer not workings
Washer still not working! I have been trying to call Sears and only get computer generated responses! I am extremely upset!! Clothes still wet! Washer not working
Merthelle M, Inglewood, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 04, 2023
