Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service for stove exhaust fan
The service tech came and did nothing I don't feel right paying for nothing being done and told to call my warranty again The exhaust fan clock is still working He said he will not touch anything because the word exhaust was not listed in the repair instructions
Ingrid S, Pomona, CA
Customer service response - Hi Ingrid,Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on August 05, 2023
Repairman review
Bad. Took 5 months to get parts needed. Robert the Repairman did not complete the job and left in a hurry. He closed the ticket and have not been able to get someone to help me reschedule.
Virginia F, Anthony, TX
Customer service response - Hi Virginia, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on August 05, 2023
Didn't show up
Had the appt for a week and half and they cancel last Minute.
X C, Galveston, TX
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on August 05, 2023
service
Everything went perfect. Sad it had to happen but we will go forward from here. Thanks
Jeannine M, Cheyenne, WY
Customer service response - Hi Jeannine, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 05, 2023
Lg owner
My fridge was displaying a CFE error Steve no 1 ordered parts. The parts showed up and Steve no 2 showed up and said he wasn't authorized to do any work… and that the parts we had were for a different issue. So my fridge has not been repaired even though we have paid for the warranty … was the extra money for the warrant worth it?
Randy Vineyard, Lk Havasu Cty, AZ
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on August 05, 2023
Repeated no shows
Your website reviews are horrible because of your failure to actually show up for appointments. In addition to that the range of scheduled appointments is ridiculously broad. When the technician did come, he did a good job but it was way too much work actually getting you hear.
Brenden S, Charles Town, WV
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on August 05, 2023
Zero
The dishwasher still doesn't work. It stops and doesn't drain the water. I called to have the technician come back but because I asked how much the dispenser was he put it as estimate declined. This had nothing to do with why you came out. I will never use Sears again or buy anything. They want me to pay another 119 for the technician to find nothing again and still have a non functioning dishwasher.
Lily J, Naperville, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on August 04, 2023
Zero! Why would they not see if it would work before leavin?
My washer still is not working at all!! I am so upset and disappointed. Very dissatisfied
Donna W, Whitmire, SC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 04, 2023
Still not fixed
Within 10 minutes of the technician leaving our refrigerator was making a loud and horrible noise. We are supposed to be receiving a call and he is supposed to return tonight, but it does not look as though that will happen. We are very unsatisfied with this service and American Home Shield. Be aware, Kenmore refrigerators can only be repaired by Sears and we were told today that it will be two more weeks before it can be looked at again if no one comes back today.
Diana C, Manchaca, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 04, 2023
Problem not resolved
After running the dishwasher after technician left, the same problem arose. The heavy light continues to blink and the cycle is not finished.
John C, Pembroke Pnes, FL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 04, 2023
