Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Good technician, very poor company
Patrick was great; very knowledgeable. BUT, YOUR SCHEDULING AND COMMUNICATION WITH CUSTOMERS IS DISGRACEFUL! YOU OWE CUSTOMERS MORE! ITS A SHAME THAT I HAVE PAID FOR AN EXTENDED WARRANTY WHEN YOU CANT SET UP A SCHEDULE AND STICK TO IT. I HAD A DATE SET EARLIER THIS WEEK AND NOBODY CAME ALL DAY OR EVEN CONTACTED ME. This needs to be fixed if you hope to stay in business
Helen G, Marion, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 24, 2024
Unhappy
Hard to understand, my daughter was made to pay for service to fix problem that was covered by my warranty payment.
Larry B, El Dorado Hills, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on May 24, 2024
Refrigerator Repair
Mark has taken action to repair my GE Monogram Refrigerator while it was leaking Freon. I believe he did a good job, but we have to wait until no further issue appears. He gave me and my warranty company two different diagnosis reports which are not consistent with what he has done to my refrigerator. That is why I have to wait until no further issue appears then we can call it done. When two different pieces of information passed for the same issue to different parties that cause my concern. Other than that he was professional and very polite. Because of the above reason I can rate him more that 2 stars at this moment.
FH, Queen Creek, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 24, 2024
Refrigerator repair
The gasket doesn't fit properly, so both sides open at one time and is difficult to close. This results in the gasket tearing apart and breaking frequently
Kim S, Sprngfld Gdns, NY
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 23, 2024
A/c unit
He try to do the best he can but The unit still the same not working properly
Mario F, Halethorpe, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 23, 2024
Service by Bryan todsy
Service man Bryan did a fabulous job repairing my lawn tractor today. He was very courteous, clean & professional. I would gladly rate him a 5 today.
Patricia K, Bridgeville, PA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on May 23, 2024
Issue not resolved
Jorge was very efficient and professional during the service call. Unfortunately it did not solve the problem. I came home around 3:30 and found water leaking from the ice maker all over the floor. The original proble had not been resolved.
Deborah P, New Braunfels, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 22, 2024
Mr
Hi, according to the technician, the system cannot be serviced because they couldn't find the serial number and model number so basically he just checked the pressure which I think there's still something going on since the air is not cold enough in my opinion!
Roque U, Summerville, SC
Customer service response - Roque, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on May 22, 2024
Fixed the problem
Professional and effective washer and dryer service. Arrived on time. Thanks.
Sarah F, Pine Brook, NJ
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 22, 2024
Duane is good, company bad!
This company is terrible. It took 6 appointments to get the digital display fixed on our stove. I rearranged my day 6 times for this. I hope to never use this repair service again. 1st assessed repair and ordered part 2nd was going to show up too late 3rd part didn't work, reordered part 4th could not make it, I rearranged my day for it. 5th couldn't make it, I rearranged my day for it. 6th made it and fixed
Tom M, Brighton, MI
Customer service response - Dear,We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 21, 2024
