Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
HE DID NOTHING
This technician is the third technician that can to fix our freezer. He did nothing and our freezer and now our freezer and refrigerator are NOT WORKING!!! I thought technicians were supposed to know how to repair things. We need to have our refrigerator working.
Barry A, Boca Raton, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 28, 2023
Wow what a COST
the cost too fix my defrost heater was $200 less than purchasing a new Refrigerator of the same size with a 5 year warranty. Why call Sears ?
William E, Ocean View, DE
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 28, 2023
Air conditioner no cool air even after service
Jeff is nice but at 6pm no cool air from Vent yet. Still hot in home.
Tarun P, Danville, IL
Customer service response - Tarun, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 28, 2023
A/C STILL NOT WORKING
We are now a month in without a/c upstairs! First visit tech showed up, checked out unit and ordered a part! Rescheduled for the next week to have said part installed! Y'all canceled because tech called in sick! Rescheduled for the next week to have said part installed! Tech called and said he couldn't do work because his truck had been broken into and he had no tools to complete job! RESCHEDULED for the following week, tech shows up does some work and tells us he has to order part! Goes gets part and then said part is not compatible with our unit! So that was today! Needless to say we are still at a month with no ac upstairs in over 100 degrees weather! It is putting stress on our downstairs unit and running our light bill up! This is unacceptable, we have been customers with y'all for a few Years! We have called over these last couple of weeks to speak to supervisor and the representative will never put one on the phone! I hope whoever reads this is comfortable in their ac home tonight!
Sandra R, Humble, TX
Customer service response - Sandra, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 28, 2023
The technician never showed.
suppose to arrive today, never showed up grading you guys 0 less than at if I could. This is the second times this is happy.
James G, Greensboro, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2023
Still not fixed
This machine has been worked on since July 2023. The first technician Zorn replaced two very large part, I believe one was the tube and the other was bearing assembly. A week later the washer still not draining water and producing a sewage smell. I called back and requested another tech look at it. Today 08/28/24 another tech came out and did absolutely nothing to machine and stated that the smell is coming from my drainage. I advised him that the smell was traced to my washer by a licensed plumber, he still insisted that it was coming from the plumbing. My wife indicated to him that the smell is coming from the washer because our clothes smell like sewage also. I am not happy with the level of service from A&E
Joe V, Conroe, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2023
Frig starting to fail again same issue
Very nice person. Put frig back together without replacing faulting part. Its started making that same noise & im reasonably sure we will see the frig go out again soon.
Holly G, Mechanicsvlle, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 28, 2023
Never again
I will not renew my contract with Sears again. They do not do what they promised to do and gives you the run around until you get exhausted. Replacement means you choose from their rejects and naturally more problems. Never sgain.
Eden J, Fountain Vly, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2023
Not to happy
Will never again paid for nothing just a simple going to cost 500 waste of my money was never told he was here?
Gino C, San Antonio, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on August 28, 2023
Worst than before
Water is leaking into barrel worst than before after they replaced the valve!
Roy T, Auburn, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2023
