Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
To
He did not find the actual problem The refrigerator did not run any better after he left. It was not cooling. We have to call for another repair
Robert W, El Dorado Hls, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 15, 2023
Incomplete
Mohammed did not fix the issue with our dryer because he only stuck around for about 10 minutes total. I put a load in shortly after he left and kept it purposefully small and it immediately started squeaking like before. He was immediately uncomfortable with our geriatric dog and seemingly wanted to get out of our house as fast as possible. Seemed nice enough but it was frustrating to say the least.
M. R., Manassas, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 15, 2023
Ac technician
Was not able to fix problem. Looks like He was scared of going under the house.
Divendra K, Hayward, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on September 15, 2023
Service Tech
The service tech never showed up he just called and said they shouldn't have given him this call because he goes home on Fridays! This is the second time that we had the same problem and the tech didn't do anything the first time he came. Hopefully someone can come out and fix our problem!
Maureen C, Pearl, MS
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 15, 2023
Less than thrilled with David
This review is not only for David but for the company as a whole. I had an original appt which did not occur because you folks didn't schedule your routing properly based on my request for the last appt of the day, due to my work requirements. Day of, David called me while at work at 0800 saying he would be at my house by 0900. I told him I wasn't home and couldn't be home till after noon. He understood, said he would talk to his manager about coming later in the day, and get back to me. He never did, even with my repeated attempts to contact his cell phone and texts. Never answered. A short time later, at 0840, I saw on my driveway camera that he showed up at my house, got out, took a picture of my basement door and then left. Never knocked, never called, nothing. I then get an email saying knock knock, sorry we missed you. Which i find funny because he never knocked. Unsatisfactory! Why come, why bother? I then called the company, which is near impossible to get thru the automated operator, to actually talk to a human being. They saw the notes in the file, said they would reach out to the routing folks, and have them get back to me. They never did. Again, unsatisfactory! Without a working refrigerator for a week, I then decided to reschedule. They came today, same guy, David, and deemed my compressor dead, which is what I suspected. Paid the diagnostic fee, which I don't think I should have had to. Need new fridge. End of venting. End of story.
JF, Mystic, CT
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on September 15, 2023
Bad
Not good, vary confused. Nobody knows anything on either side. Transfer to transfer then nothing. Feel like it was scam
Brandon B, Richland Center, WI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 15, 2023
Wrong way to serve, you total waste of my time
The technician did not wanted to check the refrigerator since the model number was not legible enough for a photo, I am not a technician and. Was able to figure out the model number in 10 minutes, so I think is unreasonable the way sears home service do business; I will never again waste my time.
Jose D, Mission, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on September 15, 2023
Lg fridge refrigerator repair.
The fridge is not fixed. It still doesn't get cold.
James G, Delavan, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on September 15, 2023
washing machine
Excellent person, very kind and did it with great professionalism.
Martha Q, Burien, WA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on September 15, 2023
Took months
The man who came was great, everything and I mean everything else was slow and sucked, call center in India and can't get anyone in country who could connect you to either parts or service!
Frank S, Cochran, GA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on September 15, 2023
