Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Broken
My washer doesn't work at all now. Before it was "repaired" I could get it to turn on if I fixed enough buttons but it doesn't turn on at all now.
Billy P, Midland, TX
Customer service response - Dear Billy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 18, 2023
Washing machine has not been repaired
no technician showed up at my house no phone call or text and my washing machine is still not repaired and the parts are still in the boxes beside the washing machine.
Angela J, Montross, VA
Customer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on September 16, 2023
Machine is not working
Tech arrived late said belt was off said we were all set. Machine still not working. Does not spin out clothes. Very upset after waiting a week for service.
Robert L, Monument Bch, MA
Customer service response - Hi Robert, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on September 16, 2023
No show….
No one even showed up at our house to look at the fridge!
Missey C, Montross, VA
Customer service response - Hi Missey, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 16, 2023
Tech
He came to my house at 9:12am left eight minutes later to get a part to do the job, and he never returned to finish the job. He didn't have a professional respect to call and let me know that he was not returning.
Charlotte B, Uphams Corner, MA
Customer service response - Hi Charlotte, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on September 16, 2023
Stay away from sears
This is the absolute worst company. I'm now going in my 4th appt to repair my ac theyre techs come n leave my ac broken.
Rosa M, Winter Haven, FL
Customer service response - Hi Rosa, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on September 16, 2023
No working washer
Third time coming out. First time said it was too many suds, had to have them come out again ordered a piece, came out, replaced the piece. He stated The washer was working great went to use the washer and it's still running the same code that was running day one. Two months without a washer with the same error code from the very first visit. Very frustrating.
Artesia A, Cheyenne, WY
Customer service response - Hi Artesia, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on September 16, 2023
This ac tech doesn't have a clue on how to fix ac
Stay away from sears theyre techs aint trained on a/c repair. 3rd visit withing 1 week still no ac
Rosa M, Winter Haven, FL
Customer service response - Hi Rosa,Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on September 16, 2023
Worst service ever!!! DO NOT USE
I had never felt so robbed as with this service. The technician came into my house, LOOKED at the machine, and said I needed an electrician, and then he charged even more than the diagnostics fee. Do not use these people; this is a scheme to take people's money.
Monica A, Pompano Beach, FL
Customer service response - Hi Monica, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on September 16, 2023
Problem is not with technician!
The process of having to clear your schedule 9 hours is absolutely ridiculous. The website says you will be able to go online the day of service and see the 2 hour window when a tech will show up but that did not happen. He showed uo at 3:30! That process is not workable for working people or anyone else for that matter.
Deb P, S Sioux City, NE
Customer service response - Hi Deb, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on September 16, 2023
