Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer is not fixed
I asked technician to test washer to ensure no sound is made with clothes in washer. Tech assured me that washer will be fixed and no sound will be made. My issue is not resolved and the tech did not ensure my issue was fully resolved.
Demarcus W, Loganville, GA
Customer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on September 19, 2023
One month without a fridge
Took way too long to service. Lived out of an igloo cooler for one month.
Bernard H, Carlsbad, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 19, 2023
Never again!
William was awesome! Sears was terrible! 1 month and no response. Impossible to get a person on the phone. Did chat they told me they would tell me about my part in 3-4 days every time. Finally my home warranty sent a different company out. My dishwasher was fixed in 24 hours. I will never use Sears again.
Wendy H, Charlotte, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 19, 2023
Washer repair
Washer was looked at on the 31st service man came out did not here any thing sears man called 9/18/2013 and asked about parts and I will have to pay for parts and labor per contract and second aero guy they we're ordering parts had to go buy a new washer and dryer this service was very bad now I have a new washer and the one that need to be fixed pay me for the on I brought
Phillip H, N Las Vegas, NV
Customer service response - Dear Phillip thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on September 19, 2023
Microwave oven
I really don't want this technician at my house never again.
Linda C, Humacao, PR
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 19, 2023
Compressor replacement
Did a compressor replacement in July I have still been without a refrigerator since (now Sept). Hit or miss if he will show up I have taken off and missed 2 full days of work with a no call no show from this tech. Had to hire another company to come in and fix the mistakes made on my compressor. Was installed incorrectly and leaks profusely after 2 months. Unacceptable workmanship.
Chris, Festus, MO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 19, 2023
Refrigerator freezer door rubber gasket repair
The Service person(mentioned above) left and completed replacement with instructions to us, not to open freezer door for one hour. Door opened after 4 hours and we noticed that the rubber sealant was not sticking. I called him immediately on his cell and he told me that he would not be able to help me out . Call the 800 number. I now have "snow" in the freezer . I now have to wait two more weeks just to get someone to look at it and tell me that I need another replacement piece sent to me, then reschedule again for installation. I was on the phone for 45 minutes with 4 different departments. By the way, the original replacement piece was warped when opened up. I called it to the attention of the service person, he told me that it would be okay and he installed it anyways. Now I am waiting again .....Very disappointed since I am leaving town for 2 months and have to be concerned about my freezer. Very disappointed in Sears! Also my first 5 star rating was done immediately after he left my home.. I should have waited !!
Jacquelyn T, Williamsville, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on September 20, 2023
Worst of the worse
This particular tech. Is super lazy, rude, and unprofessional, he was supposed to repair our washer machine, and he was guessing on everything. On the end he told my wife to keep running the washer till break down because it was too expensive to repair, Plus he was supposed to do service and clean our dryer machine, but he told my wife that it wasn't necessary cause the machine was clean on the outside,
Jose L, Perris, CA
Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on September 19, 2023
Please don't waste our time
Find someone who knows what they're doing
Jessie K, Sartell, MN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on September 19, 2023
A waste of time
The tech didn't know what he was doing
Jessie K, Sartell, MN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 19, 2023
