Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
General Electric Washing Machine NOT REPAIRED
The tech was not knowledgeable about GE washers and told me to call GE. Thanks for nothing. I guess he didn't bother to let my home insurance know and now they're just waiting for his recommendations before they proceed. He said the job was completed!!! Far from it.
Lisa J,
Greensboro, GACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1774647277634
Bad service
The service man was here and twice. This last time he replaced both top and bottom elements. When he was done I asked him to stay to make sure the oven was working properly. I had cookies ready to bake. He said he hadn't had lunch yet and he had another appointment to get to. I told him if it wasn't right he would be coming back again. He left saying that the only other thing that could be done was replaced the stove. The Oven Is not baking evenly. He would have found that out if he would have stayed. We have had at least 5 service calls and it still is not right. I need to speak with a supervisor!!!!
Frank D,
Peosta, IACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1774647244195
Broke the machine
Replaced the parts that were ordered but broke the tub. Said I misused my machine. It's been over six months. I'm NEVER EVER getting an extended warranty again. It's a scam
Antonio S,
El Paso, TXCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1774647214899
Microwave repair. Not completed
Very frustrating experience. Three visits several calls the microwave is not fixed yet. But you all have charged. Can't understand how you get paid for a service not rendered .
Srini K,
Flower Mound, TXCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1774647173775
Deflection
We had this problem with this washing machine staining expensive sheets for months. We cleaned up multiple times examining the gasket that everything we could. This guy comes in and tells me it needs to be cleaned. Are you kidding me? Obviously you are the company he works for don't want to have to repair or replace this washer under warranty.
Louis F,
Idledale, COCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1774647101434
It is not a simple fix
Worked one day & have the same problem again. I need to hire someone who can fix it.
Vicor G,
Cleveland Heights, OHCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1774647060153
The Shorter Guy was the worst
Bearded guy was fine. Shorter, non-bearded guy was argumentative, lied to me, and was condescending.
Jackie G,
San Jose, CACustomer service response - Jackie , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774561119581
dishwasher still leaking
Hi, we just paid like 569 for a new drain pump for our dishwasher, but its still leaking and dripping water at the bottom. Nothing was fixed.
Barry T,
Minot, NDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774562607762
Poor service skills and can't do attitude
My experience with Jeff technician number 257 was very negative. He came in without an Official appointment and from the second he started to lecture me and told me that I would just have to deal with my washer being how it was. He spoke down to me about how to do laundry and was defensive from the beginning. He did not read any of the prior work that had been done from 5 visits and he was not prepared. He wanted to come last minute which I let him. He was not empathetic to the fact that Sears has been in my home five times now. In the end, he said, I would just have to deal with it not actually cleaning the clothes and are running on the cycle like it had been in the past because there's no error code. So completely un empathetic to my situation even though my washer used to work now it is not Performing. I thought I would have a better experience with a more experienced tech, but this was more negative than the one before it. My washer is not fixed. The two male writers have come to my house have been very condescending and downright rude to me as a woman who has many years of experience doing laundry. They definitely need some training on how to be client focused especially Geoff.
Kelly L,
Eden Prairie, MNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774562498337
AC work
The technician showed up with no fuses and refused to go get some. He said that we need to contact Choice Warranty again. This is the second technician that shows up with no fuses. Service is very unprofessional.
Yaseen K,
Vienna, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774562695258