Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Don't bother with this company
You'll get a nine hour repair time window that never narrows down. Yes, you read that right: They actually expect you to sit there for 9 hours and wait for them. I have never encountered this with another business. At 9.5 hours the tech texted me that he had another job ahead of mine and was that ok? We had plans at 10 hours so that didn't work. Had to reschedule with another company thru our warranty company and now we have to wait another week to get the oven repaired. Have a question? Their phone number doesn't allow you to speak to a live person. The tech, Josh, offered me the phone number to the office but said he'd text it to me. I waited 5 minutes (5:55 PM by now) and texted him that I needed the number and he sent it just after 6 PM. When the office had just closed. How thoughtful was that?! You get what you get in Yuma. I would not do business with a company that doesn't allow communication with a person, and doesn't narrow down the repair time into 2 or 4 hour time slots like every other company, so this company is out for me.
Lisa B, Yuma, AZ
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 25, 2025
Heat pump
Did not fix heat. Still running constantly. Replaced thermostat. Still blowing Cold air. To get heat have to pump the thermostat up 2 to 3 degrees to get heat.
Karen S, East Stroudsburg, PA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 25, 2025
Repair not working
This guy is great, his assistant Brad is cold and uncaring. Today marks my 5th visit with Sears for a dryer issue. Motor was installed but I told guys it's making a noise. After they left the noise got louder and louder. Recalled Brad this am, told me he heard nothing yesterday. I kept saying something is wrong. BRAD is an uncaring cold tech.
Regina M, Palm City, FL
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 25, 2025
Refrigerator repair
I need Robert to return. The refrigerator still is not working.
Chris M, Winston Salem, NC
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 24, 2025
Called 15 mins before end of window to say arriving in over
Called 15 mins before end of appointment window (8-5) to say arriving in over 30 mins, outside of appointment window. Very frustrating to take day off work, wait all day with no word and then being told they were arriving past the appointed time. Can't believe they weren't aware earlier that they'd be late or know where they're going in order to call and inform sooner that they were running late.
Marcia M, Tucson, AZ
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 25, 2025
Dryer repair
He was able to put all the new parts in the dryer in a half hour .
Maryanne G, Cedar Lake, IN
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 24, 2025
Not satisfied
My appointment was suppose to be between 8am-12pm my service technician didn't arrive until about 2:45pm which I had to rearrange other appointments. Then the problem was not resolved after telling the technician multiple times he insisted on his experience and here I am today 3 days later still no dryer fixed and is being told that I'll have to repay for them to come out after no diagnosis were done
Dorreann P, Milwaukee, WI
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 24, 2025
nope
overcharged, had to come twice and was late for 8-9 window
Paul R, Olney, MD
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 24, 2025
Terrible Experience
Technician told hiring company he came to my residence and "that I wasn't home" while I was waiting by the door and took time off of work for the appointment. I called and pleaded with customer service to send him back because I was without a refrigerator for 2+ weeks… no help. Technician also forged my signature in a document regarding purchasing of parts. Terrible experience over all, will never utilize again. Still have parts for the refrigerator that need to be picked up by Sears due to technician never showing up. Would rate 0/5 stars if I could.
SG, Chateaugay, NY
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 24, 2025
Dishwasher does not work
The dishwasher worked for one load and than the same problem occurred.
Dan B, Atascadero, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 24, 2025
