Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fridge repair
Very rude, unexpected appointment just showed up at the house! Spilled ice on floor asked to pick ice up before it started to melt by my son, would not recommend very rude manners, would not want him back to my house!! Very disappointed with his attitude towards my son
Ezequiel G, Platteville, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
They gave up
After four visits, Sears decided to just tell us they couldn't repair it and ended the whole thing.
CGarko, Colorado Spgs, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Issue Not Fixed
Dan was very nice. Hiwever the dishwasher is still leaking on the first cycle we ran after he serviced the dishwasher.
Mada L, Denver, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Not worth it
Not worth it for service
Vamsi M, Novi, MI
Customer service response - Dear Vamsi thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Disappointed in Sears
Technician never shows up. Sears forges signatures on contracts. Unprofessional business.
James M, Bartlett, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Bad customer service
No one show up for my appointment today. No one call. I tried calling the number provided and just busy and got cut off. I reschedule and now it is another 10 days out. Not acceptable! I am not happy with Choice. More of a bad choice!
Thuy D, Oakland, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Horrible odor
I explained that there was still that awful moldy odor caused by a previous technician who didn't connect the line on my freezer. Marshall was expecting an electrical or Freon smell. He said he didn't smell anything, but then said the smell on my packages of meat won't leach into the food because they are in plastic bags. He said nobody ever calls for smells like that. It is absolutely horrible!
Scott H, Novi, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Non communicative and not helpful.
I am a Sears Home Warranty member and due a mistake in what was presented to me via your misleading email and text messages I paid for a diagnostic service when it was not necessary. I plead for a credit or refill to no avail. Very disappointed with Sears Home Services.
Lillian S, N Brunswick, NJ
Customer service response - Dear Lillian thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
was SUPPOSED to be a washer repair
Absolutely horrible & I would give 0 stars if it was an option. Danny C. came out to our house for a broken lid on our washing machine. He tried ordering the part but couldn't find the order number so right in front of me he called and ordered the lid along with a lid lock for some reason. I was told he would be back in a week to replace the parts. 2 weeks have gone by and he calls to ask ME if I got the parts and had no idea what I was talking about with the lid. I let him know only a lid lock has been delivered and no lid which is the whole reason for a repair. He basically was no help after that saying that he couldn't find the order number so he asked someone else to order it and they must not have. He changed his story several time and was just basically saying whatever he could think of it seemed. He had no answer as to when it would be in and wanted to know if he could install the lid lock to "make his boss happy" this is absolutely unacceptable and I'm stuck without a way to wash clothes for my family. I'm beyond disappointed in the lack of professional from Danny.
Devon V, San Angelo, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
Lost some $ waiting
Didn't arrive at appt, called at 5pm, the end of the window saying that Best Buy shouldn't have scheduled him, they need whirlpool.
David L, Andover, MA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on September 26, 2023
