Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Felix
Felix had no real answers we are in the same situation now as we were prior to his service
Michael S, Middlesex, NJ
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 25, 2025
Integrity
Technician never arrived to complete the repair. I will call and reschedule again.
Sean W, Cameron, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 25, 2025
5
He was very cordial and explain everything to me. I'll give him a 5.
Kenneth T, Aurora, IL
Customer service response - Dear Kenneth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 25, 2025
Dryer
Was not able to fix problem. Vent is an issue that same company installed it. Yet they him, and his supervisor at the phone, acted like is not there business and there is nothing they can do about it. Not even provided my with an accurate phone number to contact whom Ever need to be responsible for this issue
Maria C, Rockford, IL
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 25, 2025
Awful
Let washer dryer unit assemble wrong, panels buckled, horrible experience, could care less when contacted and said call customer service. So done with sears, ill find a local appliance repair next time
John G, Hawthorne, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 25, 2025
why I wont use Sears again
You set a repair on Saturday with an 8 hour window I agreed to stay home for that period but you never showed up and no phone call. Then I got email set for Monday and again you didnt show up and no phone call. Then I Got email saying you were coming Tuesday with an 8 hour window again. This is rediculos I Sent email said if you couldnt give me 3 hour window, I will get someone else
Joseph V, Shiloh, NC
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 25, 2025
Don't bother with this company
You'll get a nine hour repair time window that never narrows down. Yes, you read that right: They actually expect you to sit there for 9 hours and wait for them. I have never encountered this with another business. At 9.5 hours the tech texted me that he had another job ahead of mine and was that ok? We had plans at 10 hours so that didn't work. Had to reschedule with another company thru our warranty company and now we have to wait another week to get the oven repaired. Have a question? Their phone number doesn't allow you to speak to a live person. The tech, Josh, offered me the phone number to the office but said he'd text it to me. I waited 5 minutes (5:55 PM by now) and texted him that I needed the number and he sent it just after 6 PM. When the office had just closed. How thoughtful was that?! You get what you get in Yuma. I would not do business with a company that doesn't allow communication with a person, and doesn't narrow down the repair time into 2 or 4 hour time slots like every other company, so this company is out for me.
Lisa B, Yuma, AZ
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 25, 2025
Heat pump
Did not fix heat. Still running constantly. Replaced thermostat. Still blowing Cold air. To get heat have to pump the thermostat up 2 to 3 degrees to get heat.
Karen S, East Stroudsburg, PA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 25, 2025
Repair not working
This guy is great, his assistant Brad is cold and uncaring. Today marks my 5th visit with Sears for a dryer issue. Motor was installed but I told guys it's making a noise. After they left the noise got louder and louder. Recalled Brad this am, told me he heard nothing yesterday. I kept saying something is wrong. BRAD is an uncaring cold tech.
Regina M, Palm City, FL
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 25, 2025
Refrigerator repair
I need Robert to return. The refrigerator still is not working.
Chris M, Winston Salem, NC
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 24, 2025
