Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No service rendered
No service was rendered on 3/27/26. No technician came out today and my dryer is still not working
Shelley F,
Wilmington, DECustomer service response - Shelley , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774648082957
Very poor job
Noe the technician made fun of my washer having coins inside washer do not recomend
Marian F,
Earlimart, CACustomer service response - {{Member name}}, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774648215367
He lied to me twice
He ordered the wrong part and blamed it on the manufacturer sending the wrong part, when the order clearly had the wrong part number listed, so it was definitely his fault for misreading the number. He then told me that I would have to pay for the new part on top of the wrong part. I told him that I wasn't paying since it wasn't my mistake. He decided he would rather refund the amount of the service call than pay for the correct part. I agree, bust ask for the part number since I still paid for the diagnostic fee. HE GAVE ME THE WRONG PART NUMBER AGAIN! Which I only find out after ordering it myself and try to install it. It takes a lot to make me this mad, but he lied to me twice and tried to charge me enough that I could've bought a brand new washer. Sears doesn't have a phone number I can call to talk to him or his supervisor, just a useless AI. I won't be using Sears again!
Jason G,
Paducah, KYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1774916833748
HVAC Fan Capacitor Replacement
Service technician was unaware of the scope of repair. Customer had to share details of preventative maintenance results and identify the faulty part that required repair. How does this lack of communication with the Sears Cinch Home Warranty Organization result in the proper service delivery to the customer. What am I paying a monthly fee for if the organization doesn't keep records of preventative maintenance calls and has no way to communicate needed repairs. I had to act as the go between. This entire service model is faulty and unreliable,
Angela R,
Gotha, FLCustomer service response - Angela , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774648339602
Not satisfied with results
Apparently we had a New tech assigned (with no mentor in sight) after he "repaired our issue" and concluded our repair visit we checked fridge after going up to shower and still not cooling at all and parts order are still here we need another tech person ASAP
Melva C,
Baltimore, MDCustomer service response - Melva , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1774648382531
WASHING MACHINE REPAIR
Since you had an OUTRAGIOUS price on your repair cost $!080.00 to replace SUSPENSION DAMPINING RODS I can only come to the conclusion the you are running a SCAM TO get the $129.00 service call fee without doing the repair. COST FOR ROD KIT $87.00 Its no wonder that SEARS went out of business! YOU ARE RUNNING A TOTAL SCAM PS. THIS IS NOT A COMPLAINT AGAINST THE TECH!
Bernard P,
Virginia Beach, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774648341996
Sears home service
Terrible, rude and disrespectful. Don't come back. Would not recommend to anyone.
Charlene B,
Zachary, LACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1774648307796
Not satisfied
Technician came out to my house two weeks straight The first week came out put on parts that were ordered refrigerator still didn't work came out the second week replaced the part that was told to me that he messed up replaced the part guaranteed that my refrigerator was going to work refrigerator still not working as of today Will not be using Sears anymore for any of my services
Latoya R,
Hope, ARCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774648246765
Freezer repair
My freezer and icemaker still don't work It can't be fixed
Joan S,
Saratoga Spgs, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1774648227417
Dishwasher diagnosis
Trevor literally ripped off our cabinet and drawers by pulling wildly that dishwasher. Now we have to deal with fixing the cabinet, drawers and finding a replacement for the broken pieces that he ripped off. This was a huge disappointment. We'll never use Sears again.
Daniela R,
Bellbrook, OHCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1774647307204