Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Disappointed
Don't understand, you all shipped the new refrigerator door to my house via UPS, which I had to store in my living room. then came and swapped out the defective door with new door, now here is what I don't understand the repair person's put the old door in the box that the new one came in and left it in my living room, then told my wife that they don't dispose the old piece. Why is it now my responsibility to dispose of the old piece please remember that this a complete refrigerator door not a piece that you can just put in the garbage can. I am really disappointed with the service department.
Miguel C, Miami, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on September 30, 2023
Floor was damaged
The repair was done okay but there is a gouge in the vinyl floor where the washer was pulled out to work on. We need it fixed or replaced.
Jeffrey K, Lincoln, NE
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on September 30, 2023
Seem as if he didn't want to enter my home
My home is very clean, but the tech acted as if we were contagious or something. On top of everything he didn't even try to fix the ice maker in frig
D F, Willard, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on September 30, 2023
Washing machine
Jose didn't do much. It was really an effort for him to plug in the washing machine. His expert opinion was that the "board "was dead. No effort to go beyond that. You see more online on how to fix these things. Also very sad that I have to rate Jose with one star in order to submit my review. That's for showing up on time. You're welcome.
Bruce N, Blauvelt, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on September 30, 2023
Really less than one star
Technician was VERY rude when entering my home. Wanted me to sign form that I didn't agree with. Didn't do any repairs to my washer! I now have to try to make another appointment to have washer fixed. Very inconvenient and costly to continue to go to laundromat! Please never send this person to my home again!! What good is warranty if you don't stand by it! Why am I making monthly payments for this?
Nandina J, Wichita, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 30, 2023
John
The worde tech ever he has should wed me until 8 times teying to fix my doshwasher i will never use sears again i would reconsider using him as a tevh he is very bad customer service for srars
Ann G, Florence, MS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 29, 2023
Dryer
Very rude ...and short that's very unprofessional when ask about price difference he said "I could not install the parts for you" the first tech quoted 350.00
Anita P, Garden Grove, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 29, 2023
30% extra trip fee charged
I was quoted 99 diagnostic fee and was charged 128 was not given any explanation Will never use again will give negative stars if I could
Meghna S, Waxahachie, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 29, 2023
Nice guy but…..
The technician was a really nice guy but u fortunately he did not fix my problem even though he said he did
Gina M, Staten Island, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 29, 2023
Poor service
It's taken 2 weeks to get washer worked on and it still doesn't work and can't get hold of anyone or get anyone to call us back. Initial repairman was suppose to work on washer on Thursday and low and behold his truck broke down and he couldn't come out then we get the guy today and he didn't get washer fixed
David B, Mulvane, KS
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on September 29, 2023
