Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fridge not fully repaired
Told tech the issue with water dispense and he only ordered and fixed sensors and not the water/ice lever
Orson K, Chester, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 03, 2023
useless
The technician gave a two minute look and said they won't replace the burner tubes. While they gave me an estimate and said I declined they never gave me the estimate which I would have accepted. The technician didn't even come with the part needed to repair even though I mentioned what was needed when I made the appointment. I would recommend not wasting your time and money with Sears.
Richard L, Sudbury, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on October 03, 2023
Worst Service Ever
This is a complete rip off. Nothing was fixed for the second visit and I have been charged over $280, plus stayed home from work for 2 days waiting for the repairman to arrive. Please refund all of my money.
David B, Rochester, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 03, 2023
Not happy
Ice maker is still not making ice. He wasn't able to tell me what was wrong, just suggested I call in two weeks if ice maker still isn't making ice. He stated everything looks good, not sure why the ice maker is not working. Still don't have an ice maker!
Bianka B, Clinton, MD
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 03, 2023
You stink
You made it worse. The refrigerator was cooling at least a little before he came. Now it is room temperature.
Joseph E, Hoover, AL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 03, 2023
AHW
Mr Thomas Grice died in 2013 His widow bought the AHW Service after his death and pays the payments . Claim 8/11:23 job completed 10/02/23 . Roxanne Grice will cancel this policy and will not recommend this company. The first service. Tech Carlos won't get off the phone. The next tech was helpful neat and on time so that I could leave work without a problem . The whole point of this is my husband has passed away and you sent parts to the house in his name
Thomas Grice, Cheraw, SC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 03, 2023
Washer repair
Washer still needs repair! Problem wasn't resolved! This is a first time that more repair was needed.
Gerry B, Humboldt, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 03, 2023
Oven Repair and Dryer Maintenance
Most of the Repair Men that you send are Courteous and Friendly. Daeton was different and made me uncomfortable. I will not have him in my home again.
Karyn Hahne, Colleyville, TX
Customer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on October 03, 2023
A&E is the worst
The tech was Ok, he had to reschedule me due to being over booked, but sucked because i was waiting for him on a Thursday. But the company is just bad. Real bad. Customer service is bad and their website/ telephone platform is useless. Its confusing and make it impossible to talk to someone
Tonya T, Rch Cucamonga, CA
Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 03, 2023
Service lacked standard performance
Adam was unprofessional and deceptive. Was combative with warranty service rep instructions regarding payment protocol and following assignment schedules. Notations entered in his report was inaccurate, not authorized by me. Service was not performed due to different parts previously ordered by another technician. Adam took the parts refusing to let me returned the parts myself.
Wilhelmina B, Chicago, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on October 03, 2023
