Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Didn't have time to address problem after I sat home 8 hrs
Told tech washer shook violently under load. Technician tilted it, tightened something, started it with no clothes and said it's level but loud as the bearings are bad. I said it won't go unlevel unless there is a load. He said he didn't have time. I said let's try. He showed me his route and how late it was, I told him I would just call in for another repair. Here 15 minutes total. Please send another technician earlier in the day so I don't waste 8 hours sitting at home. Took a video just now for the next tech and what ever he did has caused it to leak now also.
Jeffrey S, Haymarket, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 03, 2023
Horrible tech and service
Vincent treated my parents with such rudeness and complete disrespect. He told 78 year old individuals that is unacceptable to not pull a fridge out and clean it. He then charged for the clean up, BUT he left a huge mess which involved hours of clean up.
Joyce, Gap, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 03, 2023
Lack of attention to detail
Technician left dryer vent disconnected. We didn't notice until the second load. Basement filled with dryer dust and lint as a result.
Bruce K, Rogers City, MI
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 03, 2023
Home owner
After arriving around 8:30am Wade sat in his truck for 40 minutes before starting work. He spent less than 5 minutes checking the furnace. I requested a check on the thermostat or a/c unit since the air was not getting cool enough. He was just out on May 5th for a preventative maintenance check on the a/c and also spent only 5 minutes without checking the Freon level. He refuse to check Freon today. Please do not send Wade for any future service calls.
Charlie Y, Channelview, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 03, 2023
Extremely rude
it felt like he did not want to work at all.
Ruben H, Chicago, IL
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 03, 2023
He closed my claim without completing work
Estimated arrival was 158pm and he showed up before 10 am and I was not home and he closed my ticket without completing job
Esmerala S, Las Vegas, NV
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 03, 2023
Didn't do anything
The tech came in, didn't even bother to take his sunglasses off, spent maybe 5 minutes and said it's working fine and left. It's not working.
Carrie L, Mineral, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 03, 2023
Gross Incompetence
My LG refrigerator does not make ice. You sent three technicians 3 different times each said that he fixed the problem, but they did not. I am now waiting for the 4th one to come. Also, one appointment was cancelled at the day! I have wasted 4 days waiting , with no results.
Wanda M, Cedar Hill, TX
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 03, 2023
Waste of time
Lack of communication, no quote as promised, or returned calls, and after a rescheduled visit, they "say" they don't have my size door. Sounds like a crock of you know what!! And the other rep Jamie…no words
Therese D, Los Angeles, CA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 03, 2023
Waste of time
I entered my make and model of the refrigerator into the system, but the technician was unable to honor the warranty for my refrigerator because of the make and model.
Jermaine S, Lanham, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 03, 2023
