Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
He appears to have lied to me.
He indicated he would order door switches and return to install them. However, no switches were received and a&e indicates he reported no trouble found and closed the case. So, either he lied or a&e made a mistake. Whatever it is, my refrigerator still doesn't work.
Eugene M, Leander, TX
Customer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 04, 2023
Service
Your service message said he would be here, however he called to ask if I had a service plan, then told me he was going to lunch and would arrive between one and two. He told me I needed a part that would be mailed to me and would not be able to have anyone out before next Wednesday. I told him that was not acceptable. He then called someone to see if they had to part. He then went out to his truck, came back with a fuse, changed it and the refrigerator worked. He obviously had not checked that previously. Why would you tell me I needed a part prior to checking the fuse? I did not feel comfortable with anything he was saying. I asked him to speak to his boss, he gave me an 800 number which was a total waste of time because it sent me in circles. A couple of months ago I had a service person come to my Florida home and it was a wonderful experience.
PB, michigan
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on October 04, 2023
Not concerned
Sears technical came out because I smell gas from my dryer and supposedly check my dryer out for a few more things, he told me the dryer working fine and I was supposed to smell a little gas, he said it was like propane tank when you light it, I asked him was he sure because I never smell gas before and he said it normal, well I didn't feel comfortable with what he told me so I called Spire gas company and sure enough I had a small gas leak, where a valve had to be changed out,so my question is what did I pay choice home warranty for, when I had to put the charge on my gas bill, not happy at all
Cheryl H, Mobile, AL
Customer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on October 04, 2023
Bad
Very bad. The technician did absolutely nothing. He stated that you don't remove lint or clear blockage to get the dryer fixed as you don't have the tools to do so. What a nonsense excuse
Ibibia D, Salisbury, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 04, 2023
Service to repair Maytag Washer
No technician came out, no review to give
Kenneth S, Quitman, MS
Customer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on October 04, 2023
Incorrect diagnosis done
It was suggested that the water pressure sensor was bad but it didn't fix the issue.
Bhushan, Apex, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 04, 2023
Incorrect diagnosis
Multiple visits were done but issue was not addressed. The appliance was just 4 year old.
Bhushan, Apex, NC
Customer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on October 04, 2023
Coughing with a open Mouth
Coughing with a open mouth and not covering had as him to put on a mask after coughing until he was coughing spit.
Mark C, Bossier City, LA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 04, 2023
great
great for Micael. But WHY DID IT TAKE OVER TWOMWEEKS TO GET HIM HERE? an unhappy customer, Steve Adden
Steven A, Mc Cormick, SC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 04, 2023
Dryer repair
Very disappointed because my dryer just need the hoses repaired and they couldn't fix it leaving this company they never care do my service repairs and I have the platinum package
Lisa M, Brandywine, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 04, 2023
