Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Tried but the fridge still doesn't work.
The fridge was a little noisy and we wanted to repair it before selling. This was at the end of august. After the 2 nd visit the noise stopped because the entire fridge stopped. Now after 4 visits and over 2 months the fridge doesn't work It seems each tech who came had no notes from the previous visit and made their best guess as to what was wrong with it. Awful service. Horrible communication with no options. Will never pay for another warranty. No way to chat live with anyone other than the tech when they arrive. I'm now throwing out the fridge. #awful #notworththecost #neveragain.
Gerard C, Nashville, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 13, 2023
Oscar was pleasant but he did not repair the machine.
Oscar was pleasant but he did not find or fix the machine. After he left the machine still did not work.
Wilma P, Palatine, IL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on October 13, 2023
Zero stars of I could!!!
First came to diagnose my washer in June.After several missed follow-up service appointments, the inexperienced technician they sent came and messed up my newly ordered interface board for my washer because he didn't read the instructions that came with the part.... I had to call GE directly and pay out of pocket for a service that had been covered by my home warranty. Very unsatisfied never again customer.
Ayotade A, Spotsylvania, VA
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 13, 2023
Communication
Your phone system of prompts is the worst there is. You cannot use your online site to book multiple appliances. Simply, archaic.
Sue T, Vero Beach, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 13, 2023
Waste of Time
The service rep was unprofessional with my mother-in-law. The first words he apparently said to her was, "you know there's a service fee right?" Usually a "hello" is a good place to start. Then, the quote to repair torn rubber was equal to the cost of a brand new washer machine. Why bother? He didn't want to do the repair, he was only looking to collect the fee and go home on time for Friday. Lastly, he had the nerve to ask me if I wanted to buy a service plan after a rude introduction to my mother-in-law and then showing me he had no desire to do the work. I wouldn't recommend this service to anyone. It's a waste of time and money!
Matthew B, Coral Springs, FL
Customer service response - Dear Matthew thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 13, 2023
Not happy with the service
He gave wrong diagnosis. Its just normal wear and tear.
Srinivasa I, Princeton Jct, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 13, 2023
Microwave and Oven Repair
It's been a couple months since Dustin was called to work on our microwave and oven. Each time he came out there was something else wrong with our oven and was still not fixed and the microwave wasn't looked at until the third visit. On his third visit, we already received the additional parts he ordered. Finally hoping our oven would be fixed but, he said he will not fix the oven because the call was for the microwave, and left. He been the same technician for two months and the amount of time he spent for each call seemed less than a couple minutes. Frustrated with his lack of urgency and professionalism we decided to purchase a new oven.
James H, Cheyenne, WY
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 13, 2023
Didn't fix the problem at all.
The "repair" person came out to fix my washing machine and simply flipped the breaker and said it was working despite telling him we had done that. Tried to do another load a few hours later and had the same issue. After contacting them multiple times we received no response. Zero accountability! Never use Sears repair service. It is a total waste of time and money.
Brent W, Denver, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 13, 2023
Not sure he fixed anything
Other than looking at the freezer I'm not sure anything is fixed. My refrigerator when he left was and is reading 51degrees he did not even look or take the temp. He said the fans working so it's working. I fear I still have a broke unit.
Gilbert V, Bartlett, IL
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 13, 2023
Ice maker replaced in refrigerator
DOES NOT. WORK 24hrs later. Technician tracked black foot prints through the house
Joshua L, Henderson, NV
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on October 13, 2023
