Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
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The tech never showed again what to try it for three times ? I need my washing machine fixed and they need to show up to do it
Benjamin L, Conway, SC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 14, 2023
very dissatisfied
Eric doesn't have good people skills. He is a terrible representative for your product. Instead of trying to solve the problem, he looked for a reason not to have to take care of his customer. When I asked him for his supervisors number, he refused to give it to me. Then when I asked him to stay while I tried to call his superior, he replied he would call the police if I did not get our of his way I would highly recommend you If he worked for me I would fire him before he did any further damage to your reputation.
Robert C, Amarillo, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 14, 2023
Dishwasher repair
I did not appreciate having a 13 hour window of when they would show up. Also the dishwasher was never secured back to the counter nor was the insulation put back on. We also were just told when the appointment was and I had to change it, then they never scheduled a tech to come to the house.
Diane C, York, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 14, 2023
I would rate 0
Over 6 appointments confirmed by sears, technician showed up only 2 times, no cancellation, no notice, they just confirm asking you to be home from 9 to 5 and they just don't come and don't care! Of course, my fridge is still not fixed, worst service ever!
Corinne I, Powhatan, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 14, 2023
Dryer is still broken
My experiance with the warrenty service is disappointing. Im not sure if the lack of technicians knowledge or the lack of understand the appliance. I have had four visit for my dryer and its not charles's complete fault but my dryer is still not warming up when does sears decide that the repairs are not working and we need to look into a new dryer
Mary G, Peyton, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 14, 2023
TIMOTHY - YOU ARE A LIAR
I had an appointment with you on October 13 at 9:46 AM, there two cars in the drive way. You told your boss that you show up at my house and no one answer the door. For this reason, I am calling you a liar. You never came to my house. I was home waiting for you to show up. I check my security camera and you were no where to be found on my security system.
Clasious S, Clarkesville, GA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on October 14, 2023
Broke dryer, no one ever followed up
Fixed bad roller on dryer, but broke the igniter in the process. Not mad about that part, it happens. However, said I'd be contacted the next day about fixing it, which never happened. Had to order part and replace it myself instead.
Patrick M, Maplewood, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 14, 2023
Terrible
The technician did nothing! I asked him how did he actually diagnose the problem? His answer was I pressed a button! Our pause button on the washer did not pause the washer!Sears was told this over the phone.! The technician actually did nothing ! I asked how did he evacuate the problem? He again said I pressed the button!
Joan A, Tomkins Cove, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on October 13, 2023
Sears cancelled appointments, via text!!!
It is now 5 p.m. and the technician has not shown up nor called. Very frustrated with Sears repair.
Nancy W, Rescue, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 13, 2023
Dishwasher
He was helpful and seemed to know what he was doing. Only problem is the problem is not resolved. I ran a cycle through the dishwasher and the top sprayer nozzle fell down again just as before. Do I need to schedule another appointment to have it repaired properly?
Marie Z, Lakewood, CO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 13, 2023
