Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
The technician was no the problem
It was a terrible experience! It took 2 weeks before anyone came. Took a week after we called (try living without a refrigerator for 3 weeks) we waited for them to finally come only to get notice they couldn't make it so they rescheduled for ANOTHER week later!!! This 20 year old refrigerator is being piece medaled. We will probably have to call again in a few weeks. And the worst is, it is impossible to get a Sears person on the phone! I am so dissatisfied!!
Katherine B, Washington, DC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on October 23, 2023
Fridge repair
Your service was terrible!!! Two repair men came a total of 3 times. They said the other one didn't know what they were doing. The repair they did did not work. We ended up with a 400.00 bill for parts and labor and our fridge still is broken! How is it right to charge us for a repair that doesn't work and leave us the parts. They made a bad call and we had to pay for it! The repair man didn't care all he wanted us to do was take out extended warranty. We should receive a complete refund. We were excited at first to have Sears repair come out. We have always had good service with Sears. But you were very disappointing. We will look for help else where from now on!! Please contact me!
Vickie G, Tulia, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on October 23, 2023
Totally wrong!
He told us the last technician from Sears didn't know what he was doing and there was nothing wrong with our washer but we didn't know how to use it. He left with the parts that the first technician ordered. We immediately put a new small load in and once again the washer locked up and refused to complete the cycle. I immediately called the technician back and of course he didn't answer or return my call. So, a full week after calling our Sears service warranty, two visits, we still don't have a working washer.
Lawrence S, Chantilly, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 23, 2023
Horrible
He didn't fix anything he installed a part and did not check if it worked nor does he care
Valentino R, Calumet City, IL
Customer service response - Dear Valentino thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 23, 2023
Bad customer service twice
Larry our tech : 1st day all off 5 min just to refuse to repair our stove. 2nd tech super nice, courteous, ordered replacement valve. 3rd tech Larry agin , rude , unprofessional in every way, refused to repair stove. I took upon myself to replace valve, and fix my stove. I hope to never have to deal with Larry again.
Andy P, Lombard, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 21, 2023
Worst ever
He was behind schedule and that he had been calling me and it kept going to voice. He complained about the fact that it was a crawl space. He did not like this side of town for that reason.
Rita B, Atlanta, GA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 21, 2023
Lazy tech
Tech was very lazy and did not want to replace parts. He left everything a mess and told my mom to clean it up and put this stuff back in the freezer that he took out. He came in the door rushing
Bianca B, Calumet City, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 21, 2023
Review
Not thorough and will need to schedule visit with another technician, unfortunately.
T, Bethel Park, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 23, 2023
Would be no star
One of the terrible technicians I dealt with. Doesn't listen to customers, he supposed to order a part which he forgot and shows up after a month and saying I didnt order. Very absent minded, struggling with phone(tech). he pocketed my phone left on the counter and walked out must have be unknowingly but felt wired.
Rupesh A, Pleasanton, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 21, 2023
Not to happy
Technition did not want to work. Wanted to schedule another
Cynthia A, Lynwood, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 21, 2023
