Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Poor service
He left a mess in the room, and now the dryer doesn't work at all. It had power before he was here. Now it doesn't.
Danielle D, Bellingham, MA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 24, 2023
Terrible
Terrible experience. I cannot believe companies operate like this. Such a shame.
Adult, Northern VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 24, 2023
Washer still not spinning
Mark replaced the part, told me my washer was working. I asked if we could try it and he said he did. I asked for his phone number to call him back if it didn't work. He said the other guy diagnosed the problem and he knows what he is doing. I ran a short load after he left. Washer filled but did not rotate to spread the water and then was stuck on wash. I moved the dial to drain and spin. It drained but did not spin. I'm not happy!!!!
Donald L, Cameron, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 24, 2023
Washer repair
Had the repairman come ,he diagnosed the issue,then left and washer does not start,asked him to come back he said he is busy,very dissatisfied with repair not being checked to make sure it worked before leaving residence
Debbie S, Richmondville, NY
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on October 23, 2023
Terrible Service
This has been one of the most aggravating appliance repair responses I've ever had. After making the request to American Home Shield, I got a call from Sears wanting details. I explained the situation (freezer not freezing) and provided the model number so ostensibly the repair person would be arriving with the required parts. So far, so good. The Sears tech arrived on Tues, took a quick look and some temp measurements, and said he needed to order parts. That was a bit frustrating, since he knew before he got there what model we had. He ordered the parts, said they would arrive on Thursday, and he'd be back on Friday to do the repair. At some point on Thursday, I got a robocall saying I needed to call back confirming we received the parts, even though SEARS provided US with the tracking numbers, and had to know they'd been delivered. When I called back, it was an automated response system, with no option to confirm the parts arrived - only an option to cancel or reschedule the appointment. There was also no option to talk to a live person. I tried using the "chat" feature on the Sears website, but that was an automated response system as well. At one point, I was given the option to chat with an agent. I chose that option, and was only provided the same options - cancel or reschedule the appointment. No agent joined the chat. I looked all over both the American Home Shield and Sears websites for a number to call where I could talk to a live person. There was none. The next day (Friday) we waited, but of course there was no contact from Sears, and nobody showed as promised on Tuesday. I ended up having to reschedule for the FOLLOWING Friday, which meant we had to go a week with an inoperable freezer. The two guys who showed up the following Friday did the repair quickly, so I have no beef with them. We were fortunate to have a spare fridge in the garage, but this was frustrating beyond belief. I cannot recommend Sears at all for repairs, and
Robert R, College Park, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 23, 2023
Warranty and repair person issues
He didn't go into the house and look at the stove, he said a plumber would have to look for the gas leak. He said all he could do would be to pull the stove and pour water on the line to look for bubbles and I asked him to do that so we could report back to the gas company.
Hollie H, Gautier, MS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 23, 2023
No work
There was no work done so nothing to evaluate
M K, Topeka, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 23, 2023
Darlene Groves
I did NOT sign the order when the technician finished because he did NOT replace the refrigerator door that was ordered and in the box at my house. He said he didn't think I needed a new door and he took it with him. I got an email and evidently the technician marked where I was supposed to sign which I don't appreciate. He complained that the customer before me took longer than expected and he wasn't supposed to have to install a door without having a helper. I think that's the reason he didn't install the door.
Darlene G, Portsmouth, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on October 23, 2023
Not fixed it
It's not fixed it still has issues
Matthew C, Las Vegas, NV
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 23, 2023
Tecnico
I have small experience with your, the Tecnic explains not good pronostic about my REFRIGERATOR. He not was nice Tecnic.
Ruben C, Des Plaines, IL
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 23, 2023
