Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Ice maker
Horrible service Don't even diagnose the problem and closed the case with no solution
Padmalatha D, Glen Allen, VA
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 26, 2023
Not good
There was a burnt smell when turning on the furnace. He replaced the motor. Which I'm sure did need replaced as it is original from bldg construction in 2003. However, if the motor were the only problem, why no smell when running the AC? He said it must be coming from ask the dust in there and suggested calling someone to clean out ductwork - drywall dust. From 2003?? Again, why not an issue when using AC? And why no smell for the past 19 years? Nothing is fixed!! New motor, I'm sure it's nice, but still nothing fixed!
Jima B, Miamisburg, OH
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 26, 2023
Lied to insurance company & me
He lied to me and the insurance company stating that my dishwasher wasn't working because I failed to maintain it and that it had mold because of the same. The mold is from the fact that it took my insurance company over a month to find a technician to come out. I explained that to him. He told me he was going to recommend a replacement to the insurance company since the leak had caused so much corrosion underneath. He also submitted a claim to the insurance stating that had replaced parts but he didn't replace anything.
Melissa C, Bon Aqua, TN
Customer service response - Dear Melissa thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 26, 2023
Sears home services
I still have the same problem. He did not fix the gas leak
Efrain C, Pendleton, OR
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 26, 2023
Kitchenaide microwave
Today was a the 3rd visit to repair my built in microwave. The display over was ordered and replaced today. The display and microwave was working initially, but 2 hours later, it stopped working. Display is messed up, keypad start cancel, all buttons do not work.
Theresap L, San Jose, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 26, 2023
Horribly service
Technician did not show up for appointment, I missed a full day of work. I called customer service and they were not able to find the work order.
Gabriela M, Pasco, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 26, 2023
Washing machine not fixed
Washing machine is not fixed. It shakes very bad. They did not test machine to make sure it was fixed. Closed ticket saying repaired - it is not repaired completely
Rozalynn P, Pleasant Hill, CA
Customer service response - Dear Rozalynn thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 26, 2023
Terrible service
Although the repairman arrived timely and was pleasant, he left our washer in worse shape than when he arrived. Further, it is impossible to schedule a return visit to rectify the situation. We now do not have a working washer, or a means to arrange further repair.
Craig D, Chico, CA
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on October 26, 2023
What kind of service id this!!
We contacted Sears last month regarding our Furnace not working. After waiting several days for a Technician, who then came out, and he didn't have the right parts so we had to wait several more days. We were freezing. Next appointment, my husband stayed home and no one called or even showed up for the schedule visit date. We received another dated. He came, changed a part it worked for 2 days and then it stopped working again. I called and they rescheduled for a 3rd time. We waited over a week for another appointment. Again, he changed another part and it worked or a few hours. Then there was no heat. I thing they need to send someone else. This Company keeps Billing and they're not doing a good job!
C. H., Spring Valley, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on October 26, 2023
Repair
Left refrigerator out in floor. Did not level back up. Broke adjuster off back corner. Doors wouldn't shut as it was not level
Lisa C, Hillsville, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on October 26, 2023
