Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Bad business.
This technician came unprepared. Why does a customer need to provide any towels are rags for there job. He wasn't really enthusiastic about doing the job. Giving me all the negatives that could happen, for performing his assignment. I felt as if it was a threat.
Russell L, Victorville, CA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 02, 2023
Oven still broken
Oven still broke said it was fixed if it wasn't under warranty I wouldn't use this company again
Mandi E, Madison, GA
Customer service response - Dear Mandi thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 02, 2023
Owner
Repairmen was fine. 5 hours after repair still no ice!!
Earl B, Northampton, PA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 02, 2023
No machine
John ordered multiple parts. Came three times and I still don't have a working washing machine.
Helen S, Pickerington, OH
Customer service response - Dear Helen thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 02, 2023
Disappointing
I had worked on the upper ice maker two years ago to try and keep it running and not cost the warranty company a replacement. Michael acted like I had abused the refrigerator. The lower ice maker and freezer has worked for the last two years. I have had 3 major expensive issues in my home the last 2 weeks. In addition my son was in a car accident. The previous technician was more polite and understanding.
William W, Seymour, TN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 02, 2023
Unprepared, unprofessional
This tech was not prepared with the tools he needed and left a mess while leaving. He asked to borrow my tenant's vacuum, borrowed a knife and soiled several new wash cloths of my tenants. He left a mess with the old parts scattered and charged an additional fee for cleaning the dryer even though the service was paid for in full during the first visit from a different technician. Ill probably be canceling my sears warranty based on this experience alone.
Jitender, Herndon, VA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on November 01, 2023
Refrigerator repair
Our refrigerator is still not working. Gary came and did some work on it and told us that it was fixed and left. We are not happy with the service that was provided and are still without a refrigerator.
Albert M, Keaau, HI
Customer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on November 01, 2023
The problem has not been fixed. The refrigerator still does
Not food. The appointment took too long. Yet the problem has not been fixed.
Philo D, Fayetteville, NC
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 01, 2023
Very unsatisfied customer
Very dissatisfied. 4th tech out for the same issue. This tech didn't even know what the problem was. Said he was only there to follow instructions and put part on. Stated he couldn't read or have access to previous tech notes....... absolutely a disservice and waste of time..
Noni S, San Antonio, TX
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 01, 2023
Harel came and did basically nothing except that he cannot r
Harel did not show up 10/17/2023 on 10/24/2023 he replaced icemaker and does not work I wasted whole day He came again on 10/31/2023 and stated that the wires does not work The refrigerator is working and we dont know what else to do He does not give his Supervisor and he is field supervisor. If Sears go bankrupt it is because of inefficient people
Vasudeva M, Floral Park, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 01, 2023
