Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Refrigerator Repair
The job was not done correctly. Parts was ordered and not used properly. Parts was glued & taped together. It's been over a month since I had a working refrigerator. Another service appointment had to be scheduled. Waiting another week. This is unacceptable.
Cassandra H, Annapolis, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 02, 2023
ida hicks
Charles did not call me in the morning with an estimate of when he would be arriving but waited until he was on his way. He was very short with me on the phone, and in person. the washer is still having the same issue so complete the task
Ida H, Buckeye, AZ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 02, 2023
Visit comment
Uncommunicative and incompetent and rude okay. Did not know what he was doing
Sam D, Pomona, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 02, 2023
Highway Robbery
I will never call Sears repair again, which I did only because this dryer was purchased there. The repair price was inflated — which I know because I just called 2 other repair shops to get their price for same repair — to try & coerce us into purchasing your warranty program. I have no interest in the warranty & just needed a heating element replacement. Tech was fine; this service, however, isn't.
Cynthia V, Collierville, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on November 02, 2023
Oven still not repaired.
THE OVEN IS STILL HAS NOT BEEN REPAIRED, IT STILL RATTLES!
Sharon Y, Highland Mls, NY
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 02, 2023
Terrible experience
Technician has been out four different times and the repair still is not complete and they can definitely learn some customer service skills on how to deal with patient and solve for things that they can do some research and provide a better solution
Tony Hernandez, Healdsburg, CA
Customer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on November 02, 2023
Kenmore Refrigerator
Technician did little to no trouble shooting in order to accurately assess the malfunction.
William H, Fredericksbrg, VA
Customer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on November 02, 2023
Unhelpful
The technician was condescending and cocky, and at the end of the service, he was unable to fix it due to the parts no longer being manufactured. 150 dollars just for him to tell me which parts to buy.
F. C., Bothell, WA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on November 02, 2023
Ambrocio D
My dishwasher is still leaking!!! I can not use my dishwasher
Brenda L, Hercules, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on November 02, 2023
Disappointed in Wilderness
Your tech spent 10 minutes in my house and I showed him a video of the problem I made October 16th. He stated he would report the problem to American Home Shield and he said he felt it must be the wiring as the control board has been replaced 3 times and hasn't solved the problem. That is the same thing your previous technician said when he put the board in. He said if that didn't work then the only thing left was the wiring. But instead your tech stated in his report he was here for an hour and " unit is working properly ".
Charles C, Spotsylvania, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on November 02, 2023
