Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
He was a jerk
It was his second time coming. My nephew let him in. When I got there he was sitting in his truck kicked back with his feet cross on the door. I walk up to my house he left my door wide open. I had to ask him to clean his feet coming. He had me to look at the back of my stove to show me roach feces with a his flash light. He said he don't work on units like that. He was very sarcastic, when I said I don't see or understand. He processed to see he's been doing this a long time. We don't work on until with this issue. My daughter ask could we replace it . He said I don't care what you do it your house. He proceeded to leave. I had to ask him to plug in and place it back . Then he ask do you want me to put the rug back. So I put the broom back too. I said thank you. Because he left my door open my house had a lots of flies in my house. I hope if I call for Sear repair service please DO NOT SEND HIM!! Much disrespectful of me as a service client and of my home. He would never want to be spoken to in his home that way or house open to flies . I took picture of my stove to verify what he was saying. Is that a policy.? I don't have a roach infection. I rent my home out. He said he is not look for roaches I'm just said this is what I see. Smh with his service.
Catherine Y, Waldo, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 22, 2023
washw
np one showed up to do repairs. We wasted two days for him
Eugene T, Collierville, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on December 22, 2023
I am not impressed with the service from Sears
I have been dealing the the same problem with my dishwasher since mid September, and today is 12/22 after 3 visits and two separate part replacements, the technician didn't bother to stick around to see if the problem is fixed or not. After he left, we have the same error code again. It's been 3.5 months since our first technician visit. It shouldn't be this difficult to take care of a problem. Poor customer service.
Ufuk C, Keizer, OR
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on December 22, 2023
Late. Lazy. Lied.
Late: I took the whole day off since I was given a window of 8am - 5pm. Technician didn't arrive until 5:45pm exactly (doorbell can confirms). I get other customers were first and sometimes things take longer than anticipated but there was no communication or apologies. I could've went to work instead of wasting time off, chained to my house. Lazy & Lied I described the problem and he immediately went to "must be a programming issue." Didn't take anything apart. Wouldn't test the moisture sensor like I asked. Just showed up and said it over $600 to repair without doing any diagnostics. Offered me discounts if I purchased a plan from Sears or if I signed up for a Sears card. I declined. I went and purchased a multimeter and found that there actually is a short in the moisture sensor (resistance found when testing with a rod on each piece of the detector). Not only do I demand a refund for the "service call," I believe a new technician should be sent out to repair it.
Justin T, Baltimore, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 22, 2023
Not working
Still not working. Just pulled the plug. Smell something burning.
Dennis B, Naples, FL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on December 22, 2023
Fix ice maket
Ice maker not fixed after two appointments. Need ice maker to make ice.
Sue M, Anthem, AZ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 22, 2023
The technician was very rude
The technician was not even ready to eneter the gated community and very rude when I said please use guest entrance to come inside the neighborhood. He said he will go back. He also said pick him up from when he was and when I asked for the street he was he said, "well I am here and come here". We have multiple entrances and I had to go to all the entrance to check where he was. He didn't even inform how will it take to fix the appliance and left without informing anything.
Santosh P, Ashburn, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 22, 2023
Not fixed worse than it was
Today 2 days later oven began to smoke and dripping something like rust inside had to open windows and shut off quickly can't contact anyone in USA for sears just keep getting china or India ???? Will be requesting replacement oven
John F, Toms River, NJ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on December 22, 2023
Misdiagnosed ice maker then did not test the new ice maker
Not impressed. Had three visits to repair and replace the ice maker on my refrigerator. New ice maker was defective. Technician did not test the ice make before he left, still no ice. Look for another company to repair your appliance.
Christopher C, Tucson, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on December 22, 2023
Sears Wasted 11 Hours of My Day
You gave me a nine hour window from 8 am until 5 pm, which is awful enough, but then showed up at 7 pm. No calls or texts with arrival updates the day of. The website you provided the day prior had an "estimated" arrival time but it was useless. I wasted eleven hours waiting for the tech to show up, and because you were two hours late my wife had to miss my daughter's promotion scheduled for 7 pm. Jeff was nice enough, and he completed the work, but a nine hour window and then showing up two hours late is unacceptable. I'm assuming this is because Jeff was overbooked for the day, and the fault is with Sears Home Services, which we will never use again.
Kyle G, Sykesville, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 22, 2023
