Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
MAJOR WATER LEAK
I'm disappointed in the quality of the job. There were grease on my walls floor and washing machine the machine and utility sink was left the machine is leaking water under my floor tiles now. CAN YOU PLEASE FIX THE WATER LEAK IT WAS NOT LEAKING BEFORE.
Chyamiah M, Crown Point, IN
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on December 26, 2023
Washer machine service
The technician was rude. He drained water from washer, after running a test cycle he left the bag filled with dirty water in our trash can. He also was not properly prepared, I had to provide him with a ladder.
Kevin J, Bowie, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 26, 2023
Incorrect diagnosis by sesrshomeservices/CHW
The technician diagnosed my refrigerator which is more than 7-8 years old. He said lots of dust in the machine and it is expensive to fix., due to this fridge is gone. Then he went outside of my porch and called the Choice Home warranty gave pet hair as the reason for the issue. Due to this, I neither got any claim nor it is fixed by Choice Home Waranty. I got the pet only 2 months ago. Few days later, I hired a different service company and they tested & diagnosed everything more than an hour and they clearly stated that the refrigerator failed due to its age & wear & tear. CHW and Sears work hand in hand to deny your claim. This is a not a right way to do business and it's a huge loss of $ for me. Total waste of time & money. I am disappointed and feel betrayed by these companies.
Rama, Hazlet, NJ
Customer service response - Dear Rama thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 26, 2023
Run, don't walk away from this service
My stove stopped working the middle of November. The tech came out the next day and had to order parts. Two weeks later, they come back out with wrong parts. Had to reorder again. Third time out and you guessed it, wrong parts again. Fourth time out finally got the right parts. A month and a half without a stove or oven. Thanksgiving and Christmas ruined. I was told it's hard to get parts for an "old" stove. The stove is 4 years old. Never again will I use them.
Yvonne B, Madison Hts, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 26, 2023
If Unpersonable was a Person
The technician that came to fix my refrigerator/ freezer was unpersonable to say the least. The immediate world that comes to mind is rude! When he initially called, I was in the middle of teaching a class and asked him to call my wife instead. That was apparently an inconvenience. When he came the first time, there was no explanation of what happened, what we can do in the meantime, dos or dont; a single comment of "I ordered the parts, sign here." I had to do all the digging to find out what was ordered, who it was shipped through, a temporary fix (borrow a friends mini fridge to keep outside). Follow up appt was scheduled for the 1st of December and by this time, I had been out of a fridge since the beginning of November. The 1st came and went, no parts arrived, the sears customer service number was a joke as their automated system made no real connection to a person or the intentions of the caller. Waited for another week, one part arrived. Called AHS to get resolve that way. No appointment could be scheduled for another week and a half and it would only be scheduled if I had both parts, which I didn't. Second part arrived, I called in and set up an appointment for the 20th of December. By this time, I was out of a fridge for almost 2 months and my wife is a caterer. The tech came and once again was short on the phone about ensuring someone was home. When he arrived, he got to work. The fridge and freezer was fixed, hence the 1 star, but his greasy handprints were left on top of a cooler in the kitchen we were using for ice. There was cloth pieces left on the floor from his blanket to put his tools on. I had to ask how to dispose of the old parts bc he just left them in a box. There was nothing to sign. And he just left without a word. I do not expect ppl to carry full on convos while working but the least anyone could do is personable to others.
Laurita H, Bossier City, LA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on December 25, 2023
Dryer repair for Arlie Huffstetler 251 Karen Court
He was promptly on time and his service was fine. The dryer has already started doing the same thing.
Arlie Huffstetler, Cherryville, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on December 25, 2023
Bad service
This guy was a parts changer not a technician He had no clue what he was doing In fact he installed the new filter I gave him upon his request and broke the o ring on the filter and my fridge was full of water a half hour after he left Your company should be ashamed Even the time I had to wait for a part that should be on a service truck was obscene My local parts dealer had it in stock for the same price no wait Your company is a scam I am going to report this
Daniel D, Westbury, NY
Customer service response - Dear Daniel thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 25, 2023
Cancelled at last minute
Kept rescheduling appointment at last minute. I finally decided to go with a different provider
Samuel E, Meridianville, AL
Customer service response - Dear Samuel thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 25, 2023
0 STARS
The technician had NO interest in repairing my appliance. He looked for reason to NOT repair my appliance. I am a certified technician myself. The reason there was water on the floor was explainable and I attempted to explain to him that the water leak had nothing to do with the dishwasher. The water he saw on the floor came from my refrigerator. My stepson didn't install the water filter on the refrigerator correctly. Therefore water leaked on the kitchen floor. I will never buy another appliance with am ALLSTATE WARRANTY. THANKS FOR NOTHING!
Benjamin L, Macon, GA
Customer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 26, 2023
Waste of time
Wasted my time they have a serial number but something about a plate. Inhave an LG fridge, I didntknow anything about a plate
K J, Liberty, MO
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on December 23, 2023
