Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
161.2K
Average Rating
4.8/5
Refrigerator is still not working
You guys came twice, cost me over $900 and my fridge still doesn't work. I tried calling but the automated system won't let me talk to anyone. I may have to file a police report for getting ripped off.
Joseph A,
Petersburgh, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707506790716
Unfinished work
My refrigerator still not working after today fixing. And this is 3rd time technicians came. It has been a month without refrigerator already. I m so frustrated. Please help.
Duc V,
San Jose, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1707505130919
totally dissatisfied
I was told the only thing wrong with my water softener was a clogged drain line . I already had a new one so I replaced the old one and paid for the diagnostic fee and the tech left without returning the bi-pass valve back on, when I did so water continually pours out of the drain line. I have called for a new service appt.
Steve W,
Clearwater, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707502798950
He didn't do anything.
He did not do anything to solve our washer issue. Still is not fixed.
Kay A,
Rockport, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1707501079390
nothing fixed !! please send a qualified repair person !
Please send authorized kitchen aid repair person. Lights not working gasket not replaced. please call 4104586762
Lee M,
Abingdon, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1707500960575
Service on a gas water heater.
He did not come or call. Waited at home all day. With no hot water for over a month. Very unhappy with your service. Multiple trips made nu Sears.
Moses S,
Mobile, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1707500896831
Technician
He didn't even check the refrigerator I'm so upset , horrible
Alba G,
Bell Gardens, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707500866505
NOT REVIEW OF DONALD'S SERVICE BUT OF SEARS DISORGANIZATION
Firstly, you gave me an appointment on 18th Jan. Nobody showed up. Then you gave me an appointment on 19th Jan. Nobody showed up again. Then you gave me an appointment on 22nd Jan. The guy showed up and ordered a part. Then the part was backordered and this caused a delay. Why should I care if Sears cannot furnish the part in time? Why couldn't the repair technician be authorized to go to a local parts store and buy the part off the racks? Then the technician came today (Donald - he was great but helpless because of Sears' DISORGANIZATION) and he said the wrong part had been ordered. Again - why should I care? The only thing I care about is that my dishwasher was not fixed. Sorry Donald - this is not a reflection on you but on this company that provides appointments 2 and 3 weeks out for fixing every day usage appliances like dishwashers and cooking ranges (at my other property the same DISORGANIZATION happened with my cooking range). The company does not care that customers are suffering while not being able to use their appliances. They provide appointments based on technician availability. Which tells me they need to spend more money on keeping their customers happy by hiring more technicians to do the job and not stretch their current technicians out so thin. PLUS, the only numbers they make available to customers are those of the technicians. Cowards hide behind honest employees and do not even provide customers a phone number to reach out. What a great way of doing business. No wonder the company got washed out of their brick and mortar stores. Not much longer till the rest of the business collapses as well. They need to understand that the only way to do well in any business is to make the customers happy - to invest into making the customers happy - not to hide away from customers and count the money you fleeced them out of. Oh and by the way, this review is going on Google reviews and every other review platform out there.
Guncha Mandal,
Kirkland, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707500407270
Not a Happy Customer
Technician was fine, but Sears services are not good. There was no one to speak to regarding not received services. All you have is a Bot computer. Even after paying for services, no repairs were made.
Shirley F,
Rosharon, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707500378658
Fraud, unprofessional
The tech closed the ticket after payment and without fixing the fridge. Reporting fraud to the BBB and to Choice warranty
Joseph A,
Vienna, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707500352190