Repair Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.8/5 (160,099 reviews)
Microwave Repair
August 18, 2023
Overall rating

Paul, replaced the parts, but I feel the repair was not complete. The front control panel is not firmly attached to the microwave and is lose. the digital clock or time display are not readable after the repair. I did find some broken plastic parts were found on the floor after the first repair attemp on 8/7, Paul did not think they are part of the control panel. We are not satisfied with the repair, and feel the lose panel and digital display should be corrected.

Mike H, Ocean City, MD

Fridge now has vibrations
August 18, 2023
Overall rating

Please send Wayne back asap. There is a loud vibration coming from the fridge which is very annoying. Otherwise he was GREAT to deal with!

Vickie C, Bethlehem, PA

Kenmore Fridge
August 18, 2023
Overall rating

Overall my experience was good. However he just told me the cost of the repair and I had to ask what needed to be repaired..

Enid G, Bronx, NY

Scott lampron
August 18, 2023
Overall rating

Very polite new what had to be done, very helpful

Scott L, N Weymouth, MA

Timely and courteous
August 18, 2023
Overall rating

Good and timely experience. Very courteous, with knowledge and information provided

Elsa R, Coral Gables, FL

Quick fix, very helpful
August 18, 2023
Overall rating

Richard was great and very helpful! I do wish an estimate had been provided before they serviced the fridge. I'm not sure I would have paid that much for the repair if I'd know the cost, as it's an old fridge.

Mary D, Gainesville, FL

Refrigerator Service
August 18, 2023
Overall rating

Addressed leaking water inside of unit in timely and professional manner. So far - so good on repair…,

Herbert E, Kaufman, TX

Overall Service from Sears Service Center
August 17, 2023
Overall rating

This has been the worst service in my life . I was without a refrigerator for 2 weeks . I had to buy ice every day at least 4 bags a day and deal with a wet floor every day plus I had to throw out all my freezer food so that is costing and has cost me a bundle of money. I purchased that refrigerator from Sears in 2019 and I am by my self . Plus I pay about $85 a month for 210 warranty service . I will be exiting from your services as soon as I know my refrigerator is not going to break down again . Horrible and Horrendous service . I am quite disappointed and dissatisfied with my experience. 2 weeks without a refrigerator is unacceptable.

Evette Geer-Stevens, Lakewood, WA

I WANT A REPLACEMENT DISHWASHER!!!
August 17, 2023
Overall rating

Attentive, listended to my complaints, been here before, but he and 5 others have not been able to fix my dishwasher. I refused to have the new door panel replaced that was scratched by the previous technician. He discussed with his supervisor, and both agree that our dishwasher should be replaced.

Mary W, Waikoloa, HI

My review
August 17, 2023
Overall rating

Ethmane was very clear in describing the problem and non-availability of the control board to him because of age of the refrigerator etc., but what I do not understand is in the invoice he mentions that I refused the repairs. There were no repairs offered.

Uday S, Cerritos, CA

Average Rating: 4.8/5 (160099 reviews)

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