Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service Tech
Armando was great, friendly, fixed my fridge that was not cooling properly
Jesus O, Chula Vista, CA
Robert was AWESOME!
Robert came and installed my new heating element in my oven. It did not take long, and he tried it out to burn off oil. I was pleased with his friendly demeanor and professionalism. He arrived and was done quickly.
Siri V, Mount Laurel, NJ
Review
Very efficient and friendly. Job done very quickly.
Michael M, San Francisco, CA
Helpful & Direct
Easy online scheduling and tracking of service technician travel to arrive. Service visit and evaluation was prompt and options presented for repair were clear. Recommend Sears and William.
Dee F, Gastonia, NC
Service
After having to re-schedule appointments more than once due to another tech not showing up within business hours and not reading special instructions that were written on the service order. After the FOURTH missed appointment, we rescheduled for the FIFTH appointment and finally got a different tech. Stephen, he called beforehand to let us know how far out he was, he double checked he had the correct address, he went straight to the home (since we were for once aware what actual time he was coming, so the home was already unlocked for him) He got the job done correctly in a timely manner. He also even called after he was finished to confirm he replaced the part and asked if we wanted him to lock the door behind him. Such a nice tech. Five stars would go to this tech and the company's customer service for listening to our complaints and finally addressing them.
West Point Hills, Mattawan, MI
Problem solved
Dale agreed with me that the entire feed line needed to be replaced. Jonel was betrayed by an aging piece of plastic or a defective splice piece. Dale arrived on time, installed and checked the new feed line, was satisfied with his work so departed. Four hours later and all is well. Fingers crossed.
Roger F, Portland, OR
Fridge Repair
Great work and very nice. Was able to get the job done quickly
Gene M, Ridgeland, MS
Tim
Tim was extremely friendly, knowledable, kind, and considerate of our property. He diagnosed the complaint and went above and beyond to give attention to addressing the issue and ensuring we were knowledgeable on further maintenance and keeping appliance in best working conditions. Would request Tim for any future needs. Thank you!
Gina M, Clay, MI
Very efficient
This is,the second time that I have had this repair done. Mr Sambao was very efficient. As with all of your technicians he was very friendly and left everything neat and clesn.
Elizabeth, Marietta, GA
Annual service of machines
Good experience!! Didn't take long; all my questions were answered to my satisfaction
Johnnie T, Eastvale, CA
