Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer repair
Unfortunately it took five visits and over a month and a half to repair our washer. Some of the technicians were great others not so much.
David M, Cambridge, NY
It took over a month to get my refrigerator repaired.
Mark was professional, polite, and patient. It took over a month for my refrigerator to get repaired. Sears kept sending the wrong parts. That was the most frustrating during this entire process. Because of this I have to rate Sears a 3.5. However I will give Mark a 4.
Tiffani G, Mesa, AZ
Technician
Tim was very pleasant and did a very thorough job on the washer and dryer.
Carol D, Cuyahoga Fls, OH
4
Darren was polite cheerful and came prepared to complete the problem with my Samsung dryer
David F, Tobyhanna, PA
Repairs
This technician himself was good and straightforward. It was the others that made this experience not a good one.
Loiena E, Sullivan City, TX
GE Refrigerator Problem
He did a great job. Not able to complete the repair. We have to order a new water filter.
Euvonda H, Oxford, GA
AC repair
Joseph was professional and knowledgeable. He had out AC running in 15 min after arriving. The issue was getting him here. He was originally scheduled for 9:10 on Thursday 8-24. He never arrived until Saturday, there was no communication indicating a delay, no update on web site and calling the phone # I got a robot that was less than unhelpful. I find poor communication disturbing as a customer!
James D, Milwaukee, WI
Washer and Dryer Service
The technician was through with his service. I wish the washer could have been run with a load rather no load to hear the noise originally mentioned for the problem.
Galon S, Northumberlnd, PA
Repair of water dispenser for a Kenmore frigidaire
I do not give a five star rating for the following reason. The repair was not completed the first time because a part was missing, but I had to call twice to have a second visit scheduled. During the first call I was told erroneously that the job had been fully completed, and that a new service call should be initiated with a new payment. Sears Warranty should have a better system to track incomplete jobs and follow up rescheduling.
Marc B, Chevy Chase, MD
Service for refrigerator
Technical abilities seem to be good. Personality could use some work.
Jo Schmidt, Salem, WI
