Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Great techinican
Confessor is a great techinican. He was very friendly, courteous and helpful.
Jermial S, Milwaukee, WI
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 07, 2025
Unprofessional, inconsiderate, liar and poor communicator
Edwin has no moral compass. He is a poor communicator, unprofessional, inconsiderate and a liar. He needs to start respecting people time. If anyone what's details on what happened, feel free to reach out.
Brook A, Houston, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 07, 2025
Technician
Never fixed dishwasher just kept guessing and ordering parts still leaking paid as much as a new dishwasher with warranty and all even sent Refrigerator parts and had to wait again for more parts over a month waiting and still not fixed even put gasket in backwards and cut it to make door close not happy at all with service and there guessing games and the amount I paid. Charlotte Pittman
Charlotte P, Tyler, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 07, 2025
Unqualified to work on my GE combo washer/drier
Showed up with a personal vehicle got out with no tools came in and had no clue how to work on their equipment. He was there to work on.
SW, Dripping Springs, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 07, 2025
NO STAR
HE STOOD IN FRONT OF MY FREEZER AND STARED INTO IT AND THAT WAS IT. HE DID NOTHING ! TWO NO CALLS AND TWO NO SHOWS ! HE CLEARLY DOES NOT WANT TO WORK. I AM DISSATISFIED WITH SEARS AFTER 15 YEARS, I WILL NOT RENEW MY CONTRACT.
Donna S, Dorchester, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 07, 2025
No tech showed up
The service window fro 8-5 is entirely too long. I took a day off of work to wait for my washer to be repaired and no one showed up. I never got a phone call or text. It took me an hour to track down someone on the phone for them to only tell me they could reschedule from 8-5. I will never use them again!
Patty T, West Chester, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 07, 2025
Do better
• Arrival window 8AM -5PM, then was informed technician was on the way at 535PM, rescheduled diagnostic appointment. •Ordered a replacement part, and the technician expected it to get delivered to my residence without informing me. •Technician arrived asking where replacement part was, part did not arrive. •Technician then canceled the repair job and advised I just get a new dishwasher. •Still waiting to receive my refund
Kyle, Ocean Springs, MS
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on March 07, 2025
Still broken
Came out and replaced fill valve did not run a cycle to see if it worked after finishing tried to wash a load and will not was and the lid is locked closed now with clothes stuck in the washing machine and it's been over a month since this washer has been broken
Nathan A, Elkhart, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on March 07, 2025
Crappy Service
He came out to service the Maytag Electric Dryer that wasn't heating properly. He ran the dryer for 15 seconds then opened it and felt the air inside the dyer with his hand (not a thermometer which he should have used) and said that it was heatinf fine. I also had him listen to the dryer that had a rattling noise. He should have removed the front panal to inspect inside to see if anything was loose that was casuing the rattling. All he did was tell me that the rattling noise was because the sryer was sitting on a pedestal and he said that was making the noise. I've had that dyer for 20+ years and it's always been on that pedestal and never made that noise until recently when another servicew technician had taken off the panal.
Kelly Wilson, Cameron Park, CA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 07, 2025
Bad service
The technician had no idea what to do and he was on the phone with someone who was telling him what color wire to look for. He left without fixing the problem and did not file a diagnosis report. This person should not be sent to the field.
HU, Lewes, DE
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 07, 2025
