Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Sears appliance protection plan Scam
Technician/company staff failed to honor the appliance replacement plan although no technician or lead technician has been able to repair my refrigerator after approximately 10 attempts within 18 months. Every technician has failed has repair my refrigerator and yet, refuses to request a replacement. They are rerunning a scam. They charged me for 3 $100 deductible although they have been repairing the same refrigerator problem. Due to not repairing the refrigerator, it had leaked numerous times causing damage to my floor tile. Lead technician Kevin failed to replace all parts that the previous technician reported being a problem. One day after Kevin and another technician claimed that they fixed the problem, the refrigerator malfunctioned once again. Therefore, their attempt to repair the same problem with my refrigerator was another failure due to the same reoccurring problem. Although they haven't been able to repair the refrigerator, they have continuously refused honor the replacement agreement.
Rachele G,
Detroit, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777334103147
Rip off
Just a $129 rip off. No parts, no repair, and not nice or competent!
Scott M,
Lake Arrowhead, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777334083090
Very bad technician
This technician arrived arguing immediately telling me he was gonna charge me again for the same repair that had never been fixed in the first place. He told me he didn't care that he was gonna charge me again or he was gonna leave if I didn't pay him this was a repeat a repair for the same unit that had had service technician at three times and it still is not working
Jerry H,
Tavares, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777331042060
It took over a month!
Jason was excellent. The problem was how long it took, which had nothing to do with Jason. I filed a claim to have my HVAC repaired on March 17th and it wasn't repaired until April 23rd. It took over a month and there is absolutely no excuse for that. I would never recommend Sears to repair anything.
Karl T,
Auburn, GACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777331025003
service
I am not satisfied at all with the service , no explanation nothing keep selling there services
Saurabh Y,
Coral Springs, FLCustomer service response - Saurabh , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777326983504
Service
Terrible attitude. Overheard tech talking negatively when they thought client was out of earshot.
Caitlin W,
Grants Pass, ORCustomer service response - Caitlin, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777326913012
NOT FIXED
The first repair person was horrible. Kept canceling appointments. His name was Rick and was not reliable and lied and said we were the ones who canceled appts. NOt TRUE. Used AI to cover his unacceptable service cancellations (2 weeks) and kept using AI to hide poor cutomer service responses. No one could contact him. Had to call and complain about service to LG. Another man came out the same day. Refrig. It is still not fixed as of today (Friday night)!!! Will cntact LG again on Monday.
Ruben M,
Bullhead City, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777072880323
Service technician
He did absolutely nothing. He arrived with no parts stating that he would not return with the parts. He then proceeded to close the claim when he did absolutely nothing. He stated that he couldn't get hold of a supervisor or anyone that could tell him where the parts are at.
Debbie T,
Rio Rancho, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777076404194
$600 fixed nothing now they want $255-$800 more
Two weeks ago I call to have a Samsung ice maker fixed (again). With no diagnosis the "repairman" (who apparently is a supervisor) put in a new ice maker but not an ice maker kit. It failed within 2 weeks. The new repairman said that an ice maker kit is needed so I would have to pay for the new ice maker again along with the new board etc. - $550. Or I could start with a new flapper that might be the cause -$255. This is after $600+ for the failed ice maker 2 weeks ago! For a couple of hundred dollars more I could have bought a new refridgerator!!
Howard S,
Tucson, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777076385278
Maytag dishwasher repair
He replaced parts and left. When I tried to use the dishwasher, it didn't work and kept beeping. Showed codes E4 and FA. I want someone to come back and fix it !!
Marlene M,
Sturgis, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777076364525