Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Heater service
The technician didn't do his job he just made an excuse that the heater is not working because of the dirty filter which is not the case, he didn't even change the filter or put it back, and the heater is blowing cold air! Why do I have to go buy a filter and do the labor when I already paid for a service to come and fix it!
Shahrzad T, Gaithersburg, MD
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on March 05, 2025
Will never use this company again
This was the worse experience I've had with any repair company. Not only are they way overcharging for services but don't even show up for the scheduled service. I had to call their customer service team which consisted of talking to 5 different people before actually reaching someone who could reschedule my appt. Poor communication with updates from the Sears appliance employee. And not even two weeks later, I had to have another company come out to tell me the replacement part is installed incorrectly. Do not recommend using Sear Appliances.
Rachel K, Richmond, VA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on March 05, 2025
Dryer & Washer
The initial request for the dryer was to replace the rusted vent inside the dryer drum, which wasn't done. Parts were replaced for squeaking during the drying cycle. There was a repair order for the washer (panel) today also, it was verified on my cell phone via text, but he couldn't see the request on his iPad so nothing was done on the washer. Now I have to call for both the dryer & washer again.
Kathy S, Santa Clarita, CA
Customer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at HomeServiceReviews@transformco.com, providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on March 05, 2025
Machine still broken, work left unfinished
The technician did not install all the repair parts, two new parts (including the most important one - the control circuit board) were not installed. The technician also did not check to see if the machine actually turned on after the repairs. If I had known that neither of these things had been done I would not have let the job be terminated.
Jeff H, Virginia Beach, VA
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on March 05, 2025
bad
after the technical left i try my microwave and is not working i feel very frustrated
Claudia L, Tacoma, WA
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on March 04, 2025
Never again
Over 6 weeks without washer. Technician replaced every part available on it. Used to get service quickly but this took way to long should have been replaced that's why I have contract. Supposed to get credit have not seen it yet. Will not renew contract and to think I used to praise them. No more. Took a month to get oven repaired. Not enough technicians to cover all the appliances anymore either. Washer tech was great but supervisor who kept telling him to replace parts which kept extending work needs to reevaluate his judgement on this. You lost a customer.
Sheree S, Fernandina, FL
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on March 04, 2025
Burned Out Light Bulb not Covered
James provided excellent customer service and communication. Unfortunately, we did not have a service call today because a burned out lightbulb in our dryer, which is nearly impossible to access, is not covered by our service contract.
MB190BD, Greensboro, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 04, 2025
HORRIBLE LIAR
HE NEVER SHOWED UP TO THE APPOINTMENT!! HE CLAIMED HE ARRIVED HE DID NOT
Brittney H, Hagerstown, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 04, 2025
Microwave
Took too long to fix it and then when he left it's not working it's still broke very unhappy
Lonna F, Wichita, KS
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on March 04, 2025
Fixed but at what cost
It seemed like he was just guessing. Also he scratched the front of my range in a few different places.
Jen L., Mcpherson, KS
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on March 04, 2025
