Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No show
Dmitrii never showed up act fills out the paperwork like he did the work. This has happened at least 3 times with this guy. He is a liar.
Jena F,
Brooklyn, NYCustomer service response - Jena , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777500073553
No Service, Poor Service
So….automated service showed techs should've been at property at 12:41pm didn't arrive until 2:00pm, I had to leave for an appointment at 2:30! Edward said he couldn't replace the plug & play part in 30 minutes, but he had time to stand in my mud room & argue with me, I told him & his assistant to promptly get off my property & called AHS. While on the phone with AHS I replaced the plug & play part & left my house in the 30 minute tune frame…and started a load of laundry. Obviously Edward didn't want to work today or he wanted to milk the clock a little bit longer. I've requested a total refund of my service call fee from AHS due to lack of service!!
Stevenngeek G,
Sandersville, GACustomer service response - Stevenngeek , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1777500032777
Disappointed completely!
Nothing accomplished!! wasted my time! They should have their facts in order before sending a technician!!
Carl S,
Glen Rock, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777423058180
Peter 5/5
Peter was a five out of five, but ever other aspect of your ai generated communication was a negative 10 and I would NEVER use your service if I had a choice
June -,
Athol, IDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777423113913
Worst Service Ever!!!
This technician came to my home 3 times to fix the light in the freezer, after 5 attempts I now have NO lights on the freezer or refrigerator side. Mr. Dexter kept saying wait 48 hours and the light will be on, well it's been over a month since I initiated the service call and 5 attempts. No thank you, onward to a real professional!
Ian S,
Mount Vernon, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777423763022
Peter might be a nice guy - No appt coordination with me
I'm out of State and I have already paid someone 6 days to baby sit my washer for a repair person from A & E 6 times 8 hour windows and 2 NO SHOWS… that is right NO SHOWS 8 hour wait window NO SHOWS…. As I told GE the Right hand has no idea where to even find the left hand and certainly does not know what is going on with it.
Shirlene H,
Vienna, GACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1777423739517
Nope
Absolutely ridiculous attempts to get me to change my mind about having the diagnosis performed. The tech dispatched didn't care about anything other than the fee. Never perform a diagnosis. Made claims that were wholly untrue Abe when confronted with proof of the Sears policy, he just threw up his hands and said "I don't know."
Sean M,
Salem, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777423720627
Mess!!!
Nico left oil on my driveway!!, would you like to pay to have it cleaned?? Please advise-
Ron C,
Simpsonville, SCCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1777423705878
Washing machine leaks
Eric has been here twice now and the machine still leaks!!
Michael D,
Hanover, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777334140674
Simple Repair Gone Horribly Wrong
Technician came and found a hole in the intake hose. Tried using electrical tape to patch until part came. We told him that we would just wait to use it. Part came and while replacing the hose he left to get caulk. He finished, then said he couldn't perform diagnostics to test and we would have to run the washer. He started the washer and left. The hose that he replaced came off and water flooded our house causing more than $20,000 in damage. Called LG and they said it would be escalated and they would call back. Have called them to get update and no one has reached out. TOTAL NIGHTMARE.
Robert W,
Noblesville, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1777334122402