Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Checking the furnace
Arrival time was changed 3 times which was very inconvenient for me
Syed S, Roselle, IL
Jose not the problem
Jose called and gave an estimate time of arrival. He vacuumed the dryer vent and replaced some parts. My problem was with the appointment service. The appointment was originally made for September 26. No one came nor was I contacted or given a reason for no show. Tried calling on phone, kept getting a recording. I later received a call from Sears to inquire about the service I had received. I informed the caller that no one came. She gave me the same I had been calling advising me to make or reschedule an appointment. Then she hung up. I never rescheduled, Sears took it upon themselves to schedule an appointment ,without contacting me, for October 20. The dryer still doesn't dry properly. I'll be buying a new one-not from Sears. Oh, If Jose was the tech assigned for September 26, I rescind my stars.
Charles L, New City, NY
repaired our top load washer
Greg explained to us what was causing our concerns about our washer and fixed the problem. Based on his knowledge and experience we were very pleased with his service.
Kenneth M, Columbus, OH
Timely Service
Service met the needs of the fault and task was performed in a timely manner. Will monitor service for any discrepancies.
Gibson T, Killeen, TX
Technician great but....
Service by the technician was great. However, I was constantly told that the appointment was between 7-4 time frame and that I would be called before the day to narrow it down. 9 hours is a long time to wait no knowing when he would arrive. Totally ruined anything that I had to do. It wasn't his fault as he wasn't assigned my service call till 2pm. He did call me and let me know that he should be at my house within an hour. Making people wait for 9 hours is totally unacceptable.
Robert K, Oregon, OH
Tech service.
Tech did a good job and was very knowledgeable and friendly.
Elizabeth V, Newton, MS
Not happy
Experience was beyond terrible, not with servicemen who came but with the scheduling and the phone ai system. Twice we were cancelled with no explanation after sitting home all day waiting. Never could get a real person on the line. I am so sorry I signed up for your service because I now see that you only are concerned for your bottom line and give a crap for your customer. I believe your servicemen when they say they have no control and they are over scheduled and made to travel miles instead of staying in one location. Finally no one appreciates pressure sales and then end up with totally unreliable service. Would not recommend your company to my worst enemy, even if I had one.
Carol C, Pawleys Isl, SC
Washer service
Very professional quick diagnosis and resolution. Explained process for third party warranty.
Robert L, Ewing, NJ
Frustrated
Waited over a month to get my washer repaired. I feel it could have been done in a more timely fashion.
James M, Temperancevle, VA
Rate Service - Albert M
Very good experience. He was unquestionably professional. His manner showed that he was knowledgeable and I was able to trust that he knew what he was doing.
Marlyne P, Passaic, NJ
