Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Disappointed for lack of effort.
This technician came to do the service twice for the same problem looking for the easy way out each time. The first time he collected the deductible and just reset the error code only to have it come up again after he left. The second time he did not even reset the code. I told him to replace the part associated with the code, the code indicated "Keypad is disconnected" instead he said he needed to go to his truck to talk to my insurance. He ended up leaving saying he did not know what part to replace because he did not know the serial number of the unit. He never once pulled out a tool or even tried to be proactive to solve the issue.
Stephanie K, Antioch, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 16, 2024
1
Tech came downstairs and was leaving without telling me what was going on, I asked him if my washer hot fix and he said it's looking happy; my wife went upstairs and tried to wash one load and it didn't spin or did anything; it gathered water and a few minutes later drained it
Sergio C, Santa Rosa, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
No show
This tech never showed up. I took off work to be home. I need to file a claim to be reimbursed for my time.
Melba G, Antioch, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 16, 2024
Didn't fix Ac
This company can not be trusted.They Reached out to me this morning saying they had an early appointment date I accepted it. They lied and said they called me and came to my house to fix my AC. No one called or knocked at the door. They claimed to have found the problem how is that possible if they never stepped foot in my house. I have been on hold for 30 minutes trying to talk with someone. Spoke with a customer representative who is in Asia barely spoke English I couldn't understand her.
Sharon S, Laveen, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
dryer still does not latch.
This is the third time Im asking someone to take care of this. Put new latch in and it still giving me an error code each time. I believe the seal that was replaced a few years ago is not the right fit. at that time tech said give it few weeks, it never compressed, so latch does not close unless you hold it shut till cycle starts...then it locks. Same as before this repair.
Jill B, Redondo Beach, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Omar did not show up
The technician did not show up. This very frustrating. He never picks my phone. I am without AC at home since more than a month and you guys don't even care about it and keep delaying this repair.
Shashivrat P, Buffalo Grove, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Don't do it
Gave little to no info when asked about the next steps to get repaired it took them 5 visits and a lot of time wasted on the phones and waiting for them to show up to get nothing. The home warranty company fi fired them and went with someone else.
Robert C, Manteca, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
Sears Home Service
He did not introduce himself; no name, no eye contact with the woman of the house spoke only to husband when spoken to. Basically; a crouch. Dog barked at him because of his demeanor; Not friendly!
Grace Yoshida, Hilo, HI
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on August 16, 2024
Horrible service
I have had coverage on my frig and the coverage was over $700 for an additional 5 yrs. This is the 4th time a tech has come to my house only to deny the claim that the freezer is NOT right. The ice dispenser has made the ice lump up and the freezer door is not level. they suggest that when I open the freezer that the moisture makes the ice solid. I question the fact the since the door is not level that that is the cause of the ice becoming solid. I am never going to buy another product from Sears and also tell my friends about my experience with your warranty. The last tech was told that if he said that he would be fired if he said I need a replacement.
Richard Poole, Spokane, WA
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on August 16, 2024
Customer
The tech didn't know how to reset the setting times on my washer and felt as long as it could still wash the clothes that was good enough and left.
Jackie P, Raeford, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 16, 2024
