Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Washer
Sorry but you didn't fix it. We put a load in, hit start and water flooded out and the door is locked and we can't get it to open.
Kathy S, Three Rivers, MI
Customer service response - Dear Kathy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2024
Please never send this man to my home again
This man lacks professionalism and overall decency on every level. He did nothing to assist in repairing our machine. But rather ran to his car when my sister was trying to tell him that the machine was not fixed. Praise to God that I had the idea to use an alternate cycle which drained the water in the machine and spun the sole item that was in the washer. I am hoping that the next repair man actually helps us to get our machine functioning properly.
Dawn D, East Chicago, IN
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on August 28, 2024
Service on freezer Ice maker
Service was great, on time. He was knowledgeable about what he was working on.
Maria T, Edinburg, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 28, 2024
Great Service!
The technician was very knowlegeable, helpful and courteous. He diagnosed and fixed my issue quickly and everything is working fine now. :)
Regina S, Dahlonega, GA
Customer service response - Dear, Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on August 28, 2024
AWFUL SERVICE
My service experience with Sears was AWFUL!!! Solomon came and was very UNPROFESSIONAL, extremely RUDE and didn't have much knowledge of my appliance!! I am at this point only working with Sears because of my insurance, I would NEVER recommend Sears nor Solomon!!!
Ken, Va
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 28, 2024
Frustrated, Unhappy Customer
What is wrong with your Sears personnel? Keith never arrived! I received Txt verifying time of arrival from Sears service dept. but a No Show of a repairman. Frustrated, waited 6hrs! Concerning this; I've tried communicating with several Sears warranty/service Reps. My Calls were put on Long holds and hang-ups. Still nothing accomplished. No service repair man ever showed up at my residence on 8/26/24. No service repair as of yet, on my microwave. I Still need replacement of screws, also Deductible Waived as written by Dean -Warranty Dept.
G, Elk Grove, CA
Customer service response - Dear Member thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 28, 2024
Rude and Abrasive
Technician called and seemed put out that he has to come to my house due to the distance. When arrived, he was abrasive and not very friendly. Didn't tell me what was wrong with my AC nor did he come back inside to make sure my AC was working properly. I had to ask him if he found the issue.
Stephen N, Logandale, NV
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on August 28, 2024
Issue not resolved
I don't want blame one technician. The current issue was dragged for more than 3 months and multiple parts have been ordered and the issues reported haven't fixed. Rather they created new issues and I remain with more problems. It's very bad experience and inconvenience with Sears which I never forget in my lifetime.
Seshu P, Dublin, CA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 28, 2024
Washer machine
I be waiting for this person and never show up they been doing this 3 times so so I don't recommend this to anybody
Lorena G, Cicero, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on August 28, 2024
THE WORST SERVICE POSSIBLE
Not only was he disrespectful coming into our home to look at our stove, he scheduled the appointment to come back and service it and never showed up. He came back and told us we had to pay another fee again. (Which is not part of our warranty) DO NOT GO WITH THIS COMPANY FOR ANYTHING! This is just the short version of this.
B.N., Illinois
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on August 28, 2024
