Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Horrible
Kenneth never showed up for my appointment yet marked my order as complete. I was advised that he was paid even though he never assisted with fixing my appliances
Ebony P, Houston, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 06, 2025
Washer/dryer repair
It was less than 1 star -you need to have a negative rating! Horrible experience!!! Refused to even look at washing machine, refused to replace parts that had been ordered and took the new parts with him. He then closed out the repair ticket saying circuit board was replaced & machine working. LIE! LIE! LIE!!!!
Bridgette W, Petoskey, MI
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 06, 2025
Refrigerator ice maker not making ice
Your service was terrible. All i could do was talk to a text message even though i had trouble scheduling an appointment. Your representative did not fix my machine. It still is not making ice. This is the second repairman in a year who did the same thing --defrost the event in the back of the freezer but did not make a repair. I am so frustrated with Sears service that i will never buy anything through the company again.
Donna M, Leesburg, FL
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on May 06, 2025
Home owner unsatisfied with service
My appointment was set for 8-9:30 am. I didn't get the call until after 10:30 am from a very hostly young man . When I mentioned that I was waiting for him he I turned told me that the was at another address waiting for the homeowners to acknowledge that he was at their home and that I was one of three of his appointments and that he drove from Fayetteville nc and would get to me in the afternoon! I explained that I had to go to work at 1pm, and wouldn't be home. He then say have a good day and hung up.
Ismay J, Burlington, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 06, 2025
HVAC making rattling noise like a scooter starting
He did absolutely nothing to identify the problem in the Air Conditioner HVAC and was only interested in the deductible first. Never any contractor asked me any money without identifying the problem and therefore asked him to leave. Also my appointment was for May 6 and he came on May 5. In short he did no work.
Piyush I, Saint Johns, FL
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on May 05, 2025
Misdiagnosis of ice maker
Was told nothing was wrong with ice maker. It has been kicking out clumps of ice ever since. Had to spend nearly 2 hours on the phone to try and get the repair rescheduled under the old plan.
Ted T, Flower Mound, TX
Customer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on May 05, 2025
Fridge doesn't work properly
I give it one star because I paid so much money to have my refrigerator cooled and after a week the refrigerator was frozen all up, vegetables, milk, everything and I called to report it and it turns out that I have to pay again for them to check something they did wrong, they tell me that it counts as a guarantee and that they will discount 25% of the work they do, when they are not supposed to charge me anything because it was something wrong that they did, because when they went to check the refrigerator they gave me the complete diagnosis and I paid for that and for the fix and now I have to pay for another diagnosis? Please ask to speak immediately with the head of the company
Olga C, Dunmore, PA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 06, 2025
AC
He did not explain anything after he checked my ac neither did I sign any paperwork with him. Few hours later the insurance emailed me a copy with the technician drawing line where I was supposed to sign and telling me in the email that my clime was not approve. My question is why are we paying home warranty every month with Chooice home warranty. They are all criminal.
Tenneh S, Buckeye, AZ
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on May 06, 2025
Nice repair man, but appliance is still broken.
I've been trying to get someone out to fix my icemaker for 2 months. When someone was finally available to come out he was very nice, but as soon as he left the icemaker stopped working (again), and an additional problem occurred of the fridge door not closing all the way. Frustrated with both the difficulty in getting someone out, and the continued malfunction that is still not been fixed.
Benjamin K, Allison Park, PA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on May 06, 2025
Terrible experience
One of the most frustrating customer service experiences I've ever had. A Sears Home Services technician told me I needed to order a $900 part for my refrigerator. After waiting for the part to arrive, he came back and said it was the wrong part and that they no longer carry the correct one. He took the part with him and said I'd receive a refund—but I never did. It's been weeks, and there's no way to speak with a real person. Their customer service is just an AI that can't help with refunds or escalate issues. Meanwhile, my refrigerator is still broken and I'm out $900. Unacceptable and incredibly disappointing.
Carolina C, Fort Lauderdale, FL
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on May 06, 2025
