Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not fixed
The refridgerator now has a new error code and the ice in the ice maker was melting on the floor. Not fixed!
Bob S,
Warsaw, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780955006886
Can I give less points than one?
This man has no clue about washers and dryers and every time he came out, which was way too many over the course of one and a half month, the washer/dryer combo worked even less. He asked me AND my daughter about what to do next and also asked Google. He knew nothing about my problem. Now I got denied because he don't know what's wrong and is yet again taking another guess.
Rabea M,
Wichita Falls, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780954978371
Extremely disappointed
They had me waiting from 8am till close to 5pm. Before they showed up they told the home warranty that my unit was rusted I put a new compressor in last year because of what they said the home warranty wouldn't cover anything so cancelled my service and got all my money back had another company come they had no problem they put Freon in and my air conditioner works fine I Will never do business with sears again
Steve D,
Oklahoma City, OKCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780954956627
Worked on washing machine
Came put the part on left. Did one load of wash the next day the machine still doesn't work didn't test it to see if it worked run a cycle or anything like that.
James R,
Buckley, ILNo show
No show with no communication, no correspondence, terrible service n
Shannon L,
Goodyear, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780954866395
Never showed up.
I waited all day. First, appt was between 10 and 12. Then it was changed to between 1 and 3. Then I got a text from Joseph M at 11:26 AM he was on his way and 45 minutes away. No show. I called the company and got a AI robot who said he was still coming. I waited until 5 and quit waiting. Robot never let me talk to a human. She (Samantha) said it was not possible. No humans working there. I will try to schedule once more since I paid over a $1,000 for the service, but if no success, I out of here. Problem is I put the contract on autopay. Now to find a robot that will reverse it.
Robert L,
Niantic, CTCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780954840102
Dryer not working after repair
Put a load in to dry and it was making a rattle/grinding noise and now won't even start. Need to have someone of supervisor status come out.
Mary M,
N Chesterfld, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780698038171
Repair
Rikki found the problem very fast. He is very knowledgeable
Dave R,
Las Vegas, NVCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1780698003161
You didn't do anything
The problem is still there, hire people who actually work. Totally ridiculous you sent a tech who did nothing. Worst I've ever experienced.
Michael A,
Altamonte Springs, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780697057949
My washers not been fixed
My washer is still leaking from underneath when the washer is in washing mode!
Jerald R,
Colorado Spgs, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1780697012439