Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
4th repaireperson
I was not present at the repair, my tenant was present and I was on the phone with technician. Hanif walked into a situation the 3 pervious people tried to repair, he was not provided any information about the 3 previous diagnosis!! He did what he could to reassure that the refrigerator was now properly working and at the necessary temps. He was abrupt and short with myself and my tenant too!!!
Judy H, Fairfax, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 02, 2023
Experience
It's not Ronald I'm sure he was doing his job; however, I didn't like that instead of giving a full diagnosis of my air conditioning system (HVAC) it was something different every visit and weeks in Between returns so we had to go nearly 2 months without air from the first initial call. Other than showing up on the correct days and within the " allotted " time it was a waste of the company's time coming out. I do appreciate his and your time and sure it was the home warranty guidelines but it was not pleasant at all.
Kenneth C, Murrieta, CA
Customer service response - Kenneth, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 02, 2023
not fixed
technician left halfway through wash cycle. Washer leaked at spin/rinse cycle. Washer Not fixed.
Janet S, Leominster, MA
Customer service response - Hi, Janet , we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on August 02, 2023
Not satisfied!
The ice maker part was installed but after it was replaced, the fridge keeps on beeping even if the doors are closed. The temperature indicator will not remain steady. The fridge must be checked once more.
Jose S, Bullhead City, AZ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 02, 2023
Mechanic or sales person
A very good sales man. Not sure if he came to repair machine or sell service plan and enroll customer. Can't rate him as a mechanic as he didn't do any repair on machine.
Vijay Sahni, Marlboro, NJ
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on August 02, 2023
Stressed
The freezer door seal was ordered and replaced however the technician was rude, outspoken and insulting both times he was here. He was impatient and didn't explain clearly initially so if I asked a question he would only repeat the same answer in an intimidating manner. I would explain why I asked and he would say "I already answered that!" not understanding that I was just explaining why I had the question since he was so annoyed answering it, like an impatient instructor not a man performing a service in my home! I told him I have health reasons and don't need stress from freezer repairman in my house and he finally became polite and left peacefully but I do not want him here again. I have tried to send this a few times briefer and the Blue Line will not go to the right as if it's too short a review or my Wi-Fi is not working well so if you get it more than once I'm sorry. Thank you. I'm glad to have said this because he left me with a bad memory on and off the rest of the day so now I can forget it. I had told him last time that I have enough stress and I don't need him adding more in my house to fix my freezer because his attitude was making my heart race and he said "oh now I have to hear about the stress in your life" but he was causing more and that's why I brought it up. I am fighting tears right now he upset me so badly. I literally had to close my eyes to speak to him last time because I couldn't stand how he was harassing me. It's a shame because he seemed to perform the job well but I do notice like he said the freezer door seal is not grabbing very tightly even the next morning so we will give it more time.
Collette T, Seaford, NY
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on August 02, 2023
Repair latch on dishwasher.
Lemon R courteous, professional and completed the job to my satisfaction. However, the telephone experience leading up to scheduling the appointment, was not satisfactory. Not being able to talk directly to a customer service rep, was very frustrating. I was on the verge of cancelling my home warranty.
Willie C, Richmond, VA
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 02, 2023
Job still not finished
Job not finished. Calling is to lupus to get a hold of right person and job shows complete. Leki (Alexa?)was great but somewhere in research etc nothing has been resolved and 3 parts never came. Word is parts not available and we would be contacted for range replacement. Started claim June 2: still no word spoke with john today DMiel recently and both very helpful but research has not responded to any updated on case. Job seemed to have been signed off and completed no never done only inspected back on June and it is now Aug
Marylou W, Kapolei, HI
Customer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on August 02, 2023
Refrigerator repair
Unable to be specific on my questions. When asked it would be fixed today, responds, I don't know. When pressed he responds Well, you got to start somewhere. Left dirt on the floor and on the island after repair. At the first appt, when explaining what might be wrong, he told me to clean something, that May he part of the problem. I ask where? He replied "there" pointing to the back corner of fridge which was a general area. I had to ask 2 more times, got the same response and pointing. I said, I only see 2 cords there. He finally squatted down to get more specific . I said how am I be supposed to clean under that area He asked if I wanted him to do it. I said yes. He frequently acted like I should know more about how a fridge worked and was annoyed when I asked questions about how will I know if the ice machine will work if how long will it take to cool and what temps are the goal for fridge and freezer.
Pamela M, Palmyra, PA
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on August 01, 2023
Dishwasher assessment for error code
Technician just ask what was wrong and did not proceed in checking the machine until it was explained about the error code. Had he gone to the machine looked while trying to start the machine it would have been clear what was wrong. He didn't not spend much time assessing, corrected the error code and just said the drain needs to be clean. I clean the drain and we run the garbage disposal several times a day so this should not have been the cause. We also rinse our dishes before putting them in the dishwasher.
Lisa S, Silver Spring, MD
Customer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on August 01, 2023
