Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Awful experience
I have never had worse experience. As a customer I have never been given less options to get something fixed. No AC working and would do anything at all to get help today. Nothing.
Tyler 1,
Orlando, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766453429918
Elbert, Technician
Elbert H is a terrible, nasty, condescending, irresponsible, WICKED, demeaning and money pit that should NEVER, EVER work with another fellow human being. I wonder why SEARS would hire such a NASTY person work with another fellow human being. He is worst of the worst. If you ask my rating for him, It is -100 (negative 100).
Benjamin O,
Colobus, OHCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1766452635266
Did not fix fridge noise issue
I was very frustrated with my recent service experience. I've been living with a ridiculously-loud squealing noise. He basically said there is no issue and it's totally normal and I just have a quiet house. Well, I couldn't take it anymore and bought a new GE fridge - since it was too small for my needs anyway. Wouldn't you know- the squealing noise is not there anymore, and it's so much less annoying. I think he just didn't want to address a hard repair- just my guess. $120+ down the drain and lesson learned bit to not use Sears again.
Jennifer R,
Grasonville, MDCustomer service response - We apologize for the difficulties yo/ur recent service has caused. We would like the opportun4ity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1766452576589
horrible service
Robert H caused additional damage to my refrigerator and DID not repair anything. He broke the water line and caused damage to the floor because of the water. He also forged my signature on documents - I never signed anything and he never fixed anything. He is now harassing me with text messages. He refused to take any responsibility and I can't get ahold of ANYONE at Sears Home Services - ever phone number is just a loop that takes you back to AI and no way to contact a human. HORRIBLE - HORRIBLE - DO NOT RECOMMEND
Margaret C,
Cincinnati, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766443592774
Zero stars, company not tech.
Service request was made on November 17th and scheduled for the 27th. No one showed up. Rescheduled for November 28th, no one showed. Company, not me rescheduled for December 19th which was over a month from request and unacceptable. I canceled request and warranty contract with AHS at end of November and replaced dishwasher myself. On December 19th a technician shows up... Pretty hilarious.
Dave K,
Lower Lake, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766443555402
Terrible Experience
Edward seemed to purposefully not follow directions as to which unit to work on. I instructed him which one, by opening the attic and pointing in the direction of the unit, plus describing to him it was the one against the wall. When going to check on him 20 minutes into the job, I found him working on another unit, then re-instructed him which one he should be working on. My wife also went up and did/explaine the same. I went up again 5 minutes later, and I found him attempting to work on yet the 3rd unit which was clearly not the unit both my wife and I had instructed him to do. As a result, we asked him to cease work, close up what he had open, and to leave…to which he complied. We request that he not ever be assigned to our home for any service work in the future.
Manuel M,
San Antonio, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766443499953
Strong arm sales tactic
Rodney came to look at my trash compactor. He could not get it out of the cabinet but said it was a problem with the gears. I would have to find someone to get the compactor out of the cabinet and cost to repair would be over $700. I told him I needed to think about it but after I paid the service fee ($140) I found out that amount could only be applied to repair cost if I agreed to the repair on the spot. Customer Service refused to extend the time.
Katharine S,
Buffalo, NYCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766443475793
Dryer still not fixed
Making big thumping noise when turned on. We paid $600 for it to still not work? And have waited 2 weeks. Can we please get someone to fix it.
Ann S,
Schenectady, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766190876827
Poor communicator
Marcos arrived and evaluated my situation. He took apart the microwave and put everything back together including plugging it into the power outlet and left. He didn't explain the problem or say if he would return for the repair. I had to call back to find out that he said that mice caused the issue. So I guess I still have a dead mouse in my microwave.
Patricia C,
Sealy, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766190801926
Not very good
Dude disassembled my lint trap to put in a moisture sensor. So I get home washed some clothes went put put them in my dryer and the lint trap assembly is broken. And just placed where it should have went. Oh and he didn't put back any screws in anything. one piece is broke in 2 and I can't find the other half. The wiring harness is torn in 2. he also left something loose in my dryer and when you turn it on it drags it around.
William W,
San Angelo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766190757198