Refrigerator Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Return visit needed
Most aspects are OK. However, water had been accumulating in the space under the largest pullout refrigerator drawer. There is still some water accumulating there.
Mike G, Modesto, CA
Customer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 18, 2024
did he really fix or just temp bandaid
well more pieces broken than not, he was unsure how to remove the shelf, and unsure how to turn off the sensor for the water filter. so now I have no clips to hold the glass down, but its clean at least. No parts ordered, the refrigerator has less pieces than when he arrived.
Daniela T, Mckean, PA
Customer service response - Dear Daniela thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 18, 2024
Check refrigerator for damage
This was not a good experience. Because Sears put down my personal address instead of the rental address where the refrigerator was. The Tech did come to the correct address. First of all if a tech comes out I think he or she should be able to know how to open a light in the freezer. Instead of telling the customer to go online and find out on how to do it. Also there was a receipt that was signed but not by me that is an ethics problem. Might want to look into that situation.
Cedric S, Killeen, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on June 18, 2024
Not good
Horrible experience He needs to be fired Was late did not call Then wanted to go home and gave a diagnosis that was not correct refrigerator is not cooling
Rod S, Milton, FL
Customer service response - Dear Rod thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on June 18, 2024
1111 Wynnnewood Ave
Ice maker and freezer still not working After second visit
Jim W, High Point, NC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on June 18, 2024
Refrigerator
Showed up to early and did n perform the work not satisfied at all
Harry A, Bremerton, WA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 17, 2024
Refrigerator not making ice
My refrigerator was not fixed after replacing the ice maker. It doesn't make ice.
Abel A Andrade, Katy, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on June 17, 2024
Ice dispenser repair
After waiting weeks and describing the issue with photos, the part that was broken is no longer in stock. It's not available anywhere. Seems to me that this issue could've been explained to me by phone without having to pay a service charge. The repairman was very courteous and apologetic. I'm furious. Why is the part no longer in stock? The refrigerator is only a few years old.
Julie T, Louisville, KY
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 15, 2024
Service
William was very efficient fixing our fridge. Other than that experience with Sears home services was not good. Parts originally ordered on April 10. Only received one. I called on April 27, was told it would be shipped. Was out of town for couple weeks so when got home called again on May 22 because we had not received part. Was told we would have it in 3-5 business days. Did not. Called again on May 31. Finally received the part. I called to set up appointment to replace parts. Was told we already had one set up for June 14. We were unaware of that because we were not called regarding the day. Fortunately that day was going to work for us. I feel we should have been contacted first before it was set up. Also when we purchased extended warranty we were told it would cover anything that broke. We found out that is not true. One of our produce drawers has a vertical crack in it that keeps getting bigger. When repairman was here first time he said that was not covered. We feel it should be covered as fridge less than 5 years old. Drawers should not crack that soon if at all. So in short we are not happy with most of the service we got.
Nancy B, Bismarck, ND
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 15, 2024
Sub PAR Service
Technician refused to perform standard maintenance services as per Master Protection agreement after being advised by customer service representative that services were covered.
Collette O, Miami, FL
Customer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on June 15, 2024
