Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
8.5K
Average Rating
4.8/5
Don't Try to Speak to a Human
The technician was competent, but it took three visits to complete the repair. I tried calling Sears Transform to schedule an appointment after parts arrived. It took 30 minutes to finally speak to human who told me I could not schedule a follow up appointment. I had to call the warranty company to finally get satisfaction.
Albert,
Laguna Woods, CAPersonable
I was told that the parts I needed for my seers oven was obsolete. Now I have to buy a new oven. I wanted to know what parts I needed to find in case I could research it myself. But I was never given a sheet showing which parts I needed.
Lester L,
Bellingham, WARange repair
1st problem, nobody notified me the tech was coming out...I just happened to be off the day she showed up. 2nd problem, the range was not put back together correctly. 3rd problem, the unit was not functioning when the tech left. It was in test mode and the tech had no idea how to get it out of nor was she going to try. Only said that I had to do the "programming" to get it to work
Chris C,
Daingerfield, TXService
He looked at the stove about 10 minutes and then told me it would cost over $800 to repair. The stove was 12 years old so I suppose this could be. However, we had the exact same problem an year ago and all Mike did was replace the igniter.
Robert,
Kingman, AZStill not working
Need him to come back. The Range still has problems.
Bob L,
Remsen, NYAverage Experience
The original appointment window was 8am to 5pm. There was no call the day of the appointment to narrow the appointment window as the company promised. Technician did call 15 min before arrival to tell me he was coming (After I reached out to the company about status around 3pm). Technician, was on his phone the whole time and the call did not appear to be related to the repair. Made me wonder if he was fully paying attention to what he was doing. Which also made me ask about warranties on his service and parts. He wasn't sure if there was a warranty on the parts and he said there was no warranty on the labor. (Other companies I've used for appliance repairs guarantee their work). Eventually he indicated that there may be a 3 month warranty on the part but no warranty paperwork was provided. He could not fully address my questions on how future service would be handled as Sears is reported to be going out of business this year. Will probably not use Sears for repairs again. Giving the technician 3 stars because he was friendly and was able to fix the oven the same day.
Felicia G,
Fairfax, VACould've been better.
The issue with the digital display for the range was resolved. That was nice. The extra repair person was strange. Two people for such a small job and the person not being listed for the appointment wasn't ideal. The other technician never introduced his self and had no identification on. The actual repair was done in a timely manner. The real issue was after they left. The stove top was misaligned and screws weren't properly installed. The stove top actually slid off as I moved the range back to its hole. I had to remove screws and realign it myself and realized that the exhaust vent and fan shroud was also forced out of alignment. I had to realign all of these components before the stove top would go into its proper position. That's when the screws would finally go in and not allow the top to move about. I finished sliding the range into its spot and found a screw on the floor that was from the installation of the digital display as that screw was silver and everything from the rear of the stovetop was black. I think one technician would've been better for this job as they would've had more attention to detail. I'm just grateful that the military trained me to be a technician so I didn't have to wait for someone to return to fix the issues from after the repair.
James,
Pageland, SCWow.
Professional. Showed up early and waited nearby (because my appointment time had not yet arrived). Immediately identified the problem and solved it on the spot. Very happy.
Patrick B,
Fresno, CAUNFORGETTABLE EXPERIENCE
It Was A Unforgettable Experience Taken All Most A Month And Now Cleaning My Stove Some Screws Are Loose In Needed Of A Special Tool Tighten... S.M.H. Not A Good Experience
Arquilia W,
Harper Woods, MIOne of the burner knobs doesn't rotate easily.
We had same issue when they came out to determine parts required but they were able to adjust. Didn't adjust this time.
William W,
Stuart, FL