Microwave Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fantastic service
On time and kept me posted via text. Was honest and fast! Mahalo!
Alicia M, Hilo, HI
Customer service
Awesome customer service!! Representing his company very well. Definitely recommend this service tech and also Hovik.
Luis R, Burbank, CA
Prompt and efficient
Assessed the issue and went to work. Efficiency greatly appreciated!
Catrice T, Westland, MI
FIVE
I'm giving Mr. Marcos a (5). He did the replacement and was on his way . He was very pleasant.
Linda R, Missouri City, TX
Awesome service
Ken is very knowledgeable and great at explaining what is going on.
Kathrine S, Gallatin, TN
Technician
Technician did a good job. He repaired the appliance and tested it.
Roderick E, Baldwin, NY
5
100% knowledgeable. Very professional and polite. Very good attitude.
Darrel H, Auburn, CA
Service of 5-13-2025
Although your technicians are excellent, Sears relies too heavily on AI for service activities. The initial AI diagnosis of 3-4-2025 was incomplete and caused a series of delays due to the wrong parts being ordered. This caused a simple microwave repair to take nearly two and a half months. My inquiries during this period lead AI to transfer me to an overseas human representative. The process was not fair to me or the overseas representative, as it did not lead to resolution of my warranty repair needs. This simple microwave repair took nearly two and a half months and involved three different technicians. This process included at least two separate last-minute repair cancellations by Sears. These cancellations were frustrating for me as I had rearranged my schedule to accommodate the technician's timeframe. Sears should re-evaluate its warranty service procedures and not sidestep responsibility by relying so much on AI.
Grant E, Grass Valley, CA
Service Technician
Good knowledge, ordered parts needed great service and customer care was excellent and professional attitude
Jesus A, Maricopa, AZ
Efficient
Ramon worked effectively and in a timely manner. Thank you for your service .
Patricia G, Altadena, CA