LG Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Range
He just came in and left my house without anything because my range top burner doesn't work. He didn't tell anything what he will do next and he didn't contact me to. I can tell the problem. He asked my daughter. She doesn't know anything about the problem with the range and he sent me the bell. Thank you.
Parwiz A, Charlottesville, VA
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 27, 2025
Sears Appliance Store NO SHOW
The technician never arrived 2 hours after we received the message that the technician is on the way. This is our 15 appointment were no showed up. I challenged you to call or email cooperate office. You will not get a response to your email and no one will answer the phone. This is a TRUE STORY and I can provide proof. The only reason I continue to schedule an appointment is because they were paid for a repair part and need to install it. They have approximately $300 in repair parts that belong in our refrigerator.
Kenneth G, Ennis, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 24, 2025
No stars
He called and started asking about service fee. Then he called to tell me my fridge can not be fixed with no definite reason why. I know there is a class action suit against LG and if it turns out that my fridge needs a compressor motherboard and fan I will be having issues with you taking my money today for nothing 0 out of 10 will never use Sears for anything
Felicia S, Horse Cave, KY
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 23, 2025
Still not working. Not fixed!
I will notify American home shield The machine is still smoking and not working right. I'm afraid to use it.
Sara T, Bowie, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 20, 2025
Repair dryer?
It would have been nice if he fixed the dryer instead of blaming it on the dryer hose. D80 code an hour after he left.
Jason H, Loveland, CO
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 19, 2025
Beverly Shaw
I scheduled a service for my dryer explaining the code that indicated vent blockage (flow sense). I explained all that to the phone person, waited a week for the service man to come and he said it sounds like a vent blockage and he didn't clean vents, only fixed machines. He did nothing, told me to call an air duct company to have the ducts cleaned. He left after about five minutes and was not very friendly.
Beverly S, Canal Fulton, OH
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on May 19, 2025
NOT PLEASANT
Mike is a very rude man. My washer and dryer are in a limited space. In order for him to get to the back of the dryer, my clothes hamper and washer had to be moved. He was NOT gentle in moving the washer or hamper and he didn't move the washer enough to get the metal hamper out so he just force the hamper out rubbing my washer. Some things were hanging on the wall, which didn't need to come down but he just jerked them down. There was some lint in the dryer which he snatched out and shoved it in my hand not gentle at all. He did fix it but the whole experience was very unpleasant and there was not need for it.
Kermit W, Bedias, TX
Customer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on May 16, 2025
Bad Service
Would not show up. Canceled appointment without my consent. Still sent cancellation forms not signed by me.
Rebecca S, Brandon , TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 16, 2025
Dryer as part of a tower not functioning
This is the second time that LG has sent a Sears repair technician out and both times the technician didn't know how to repair the dryer that is part of my tower and is ventless technology. It's probably LG s fault but I took the day off to wait and no success. This is the fourth time LG has sent someone out that has no clue.
Lisa C, Santa Fe, NM
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on May 14, 2025
Poor
I set up an appointment with Sears because you stated you can fix LG Refrigerators, but the technician could not fix mine because it is under warranty. That was not stated. I paid money to have you come and would have had you fix it. This is false advertising. I will be reporting to the BBB The technician was rude and spilled water on my floor. I was not prepared with towels.
Joy M, Greensburg, PA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on May 15, 2025
