LG Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Pressing charges against "technician "
William went so far beyond rude he was actually threatening. When I told him to get his finger out of my face and that I wanted a different technician he eventually started walking backwards down the driveway making a motion towards his penis and then waving his arms around…. I told him my neighbors have cameras that can see everything he's doing so he turned around with more sexually rude gestures as he left. Then he started texting me. As soon as I have the information I need to file charges for him communicating threats at me. I can get the footage from my neighbors and I have witnesses.
Skipper Giardina, Red Springs, NC
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on February 01, 2025
Fridge is still broken
I'm not sure it's the technicians fault, he just installed the parts, but my fridge is still not fixed!! Not cooling, not making ice!!
Matt Wise, Blum, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 31, 2025
Bad bad a very bad experience
Not professiona lack of communication I just had a bad overall experience with sears protect
Maurice B, Aurora, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 30, 2025
The technician never repaired my refrigerator
The technician never repaired my refrigerator
Dorethia L, Washington, DC
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on January 29, 2025
Professional
Did a repair quickly and efficiently
Daniel R, Carson, CA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 29, 2025
Oh my god!!!
Very very very very very bad he made me cry
Arafat Dabbous, Kanas
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on January 29, 2025
Problem not resolved
The technician came and fixed. The dishwasher said it was working. As soon as he left, I started a cycle on the dishwasher and it errored out. The error was AE. I called the technician, but he didn't answer so as I walked outside, he was in my neighbor's driveway smoking a cigarette so I walked over and told him that it was not working. I told him what the air was and he said it was probably caused because he didn't tighten the clamps tight enough so it was leaking. He told me the only option I had was to call and set up another appointment. It was horrible service.
Devin D, Rigby, ID
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on January 28, 2025
Stay away from this Home Service
Had a 2 year old refrigerator that had a fan going out and the earliest they would come to me was 2 weeks. Then after waiting 7 1/2 hours to hear from their tech he called and said he was going to cancel. Instead of moving me up to the front they reset it for another 3 weeks later. I had to go out and find someone to come out and replace the fan before the compressor died. Then I received a call from Daniel today to tell me he was heading to my house. I never verified nor accepted this reschedule and told Daniel this. This wasn't Daniel's fault unless he was the one who cancelled on me 3 weeks ago. This is Sear's fault.
Garry T, Taylorsville, NC
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on January 28, 2025
Nice guy but didn't fix issue
As soon as I put a load of laundry back into the washing machine, the same issue came back. Edward was nice and respectful but the issue was not fixed
Lindsay D, Newtown, CT
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on January 27, 2025
Terrible experience
Richard was rude, first canceled an appointment without showing up and marked it as complete, then when he did come today, he was impatient and rude when he discovered that a false drawer needed to be removed. When we pointed out that we could have done this before he showed up he became very defensive about how he is not able to know everything. My husband instructed him to leave because of the tone of the argument that was ensuing.
Amy C, Bolton, MA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 24, 2025
