LG Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Overbooking
Service is very poor. Everytime I use your service. I am apparently the last stop. After waiting all day and now it is way after business hours the technician arrives at 6:45 pm and then says he won't do any service cause he says saw a dead bug in crack of fridge. I believe he just was tired and wanted to go home. It was Valentine's Day. after waiting a week for the scheduled appointment I still have no working refrigerator. Canceled my contact cause I have to find someone else to do repair. Can't wait another week. When do repair men become such wimps
Lynn, Boston, MA
Customer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at HomeServiceReviews@transformco.com, providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on February 17, 2025
Service call
Came for a service call it was making funny noises and didn't get hot Noise didn't happen when he was here but he said it was dirty with lint so he cleaned it I just looked inside the trap and there is still tons a lint and the exhaust isn't hooked up in the back of unit now I have to move it and hook it up
M, La Grange, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 14, 2025
Rude
He was rude and acted like he did want to do his job. Everything was covered with our warranty
Kayza Q, Cypress, TX
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 14, 2025
Performance review…
Roman thought he had the right not to be videoed doing the review of the appliance.I believe that I have every right to video who is in my house and while a review on my appliance is being done.
Jane B, Meadows Place, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 11, 2025
Worst ever
His attitude is unbelievable. He didn't check dryer. Wife says not working. He told he just use a different setting. Then leaves and doesn't say anything. I paid a lot for that dryer. Sears totally let us down on this. When I get home if not working I'll be rescheduling another appt and hope I never see that technician again
Robert J, Louisburg, NC
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 11, 2025
dishwasher
Our dishwasher randomlly cuts out and looses all controls. It comes back to life on its own days later. The repair man just watched it and says it all looks good. And leaves. I getnit was the end of the day but come on. Dis not check its computer or anything. We are stuck with a maybe working dishwasher, and our warranty inches closer to used up. Could have said yup somethings faulty and written us up a replacement like the warranty says!!!
Connor B, Hampstead, MD
Customer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on February 10, 2025
I got robbed
I was over charged for my Service, the tech was there for less then an hour, there were no part's needed, and they charged over $500. I feel like I just got robbed.
Reginald T, Macon, GA
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 08, 2025
LG Dryer
Alexander was very professional and knowledgeable. Good guy to have on your staff.
Stephen M, Bradenton, FL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on February 07, 2025
Ice maker repair
I wasn't home to meet Mr. Bowman, because Mr. Bowman failed to call ahead of time and notify me of arrival time. I was forced to give a neighbor access to my home after seeing the text message 30mins late in order to get my fridge fix.
David D, Ewa Beach, HI
Customer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on February 07, 2025
Dishwasher repair
Rhyen was knowledgeable and friendly. Rhyen was professional and and completed the work in a timely manner.
William P, Meridian, ID
Customer service response - Dear William, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 05, 2025
