LG Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
What technician?
Two appointments and two no show technicians. What a waste of my time and money.
Helen B, San Miguel, CA
Customer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on February 21, 2025
Dryer repair ( 4 TIMES RETURNING)!!!!
After installing the barrel Ian couldn't stay the few minutes to hear the same noise that you have been here 4 times for so not happy with my experience not to mention the previous 2- last minute cancellations by your technicians! So this experience has sucked totally not happy with my time wasted! Everything has been replace this is terrible waste of time look at Jose's notes!!!!
Anthony T, Lincoln, RI
Customer service response - Dear Anthony thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 20, 2025
Refrigerator Repair
Mohammad was very through and clear. He ran diagnostics and fixed our issue for now. We may need to buy a new refrigerator at some point but at least it is now working. Thank you,
Chayrisse L, Rncho Cordova, CA
Customer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on February 20, 2025
Poor scheduling awesome tech
The technician was awesome but the virtual assistant is a joke. It took 3 months to get my refrigerator repaired. My appointments kept getting cancelled and at one point I got a message saying my repair had been completed resulting in setting up another appointment. Will more than likely cancel my warranty with you guys . Very frustrating the service I received.
Vicky Ivey, Spartanburg, SC
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 20, 2025
Your home Warranty Services are fraudlulent
This nightmare began on October 28, 2024. Parts were ordered for our LG washer covered by your warranty. Here we are 10 visits, multiple repair attempts, wrong parts apparently being ordered by your technicians, failure of technicians to even show, more than 50 hours of my time lost waiting around, and your repair folks seem surprised that I don't want to lose another day for them to supposedly order the "correct parts" after almost 4 months, 10 service calls scheduled and made or blown off. How many times do you think it is reasonable to fix a washer or decide it cannot be fixed? Perhaps 4 months and 10 appointments? Your tech told me, told me, that he would note that it was non-repairable but looking at his visit notes he did not. His supervisor who he spoke with for more than 20 minutes in his truck would not talk to me despite my requesting Choi that he do so when he was told to order more parts. Scam is too nice of a word to use for what you have done.
Nerino P, Belvidere, IL
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 19, 2025
Could not fix it
Scheduled a service call to fix the wobbling machine and vibrations during spin cycle. The machine is not level and he couldn't fix it.
Lara M, New York, NY
Customer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on February 18, 2025
Not fixed
First the tech was late, then he said the repair was done and tested. As soon as he left, I put in a load of laundry and got an error message. Now I have a broken washing machine filled with wet, dirty clothes.
M O, Pebble Beach, CA
Customer service response - Dear Member thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 18, 2025
Dryer not drying
Still running 2 cycles to dry clothes
May J, Port Orchard, WA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 17, 2025
Overbooking
Service is very poor. Everytime I use your service. I am apparently the last stop. After waiting all day and now it is way after business hours the technician arrives at 6:45 pm and then says he won't do any service cause he says saw a dead bug in crack of fridge. I believe he just was tired and wanted to go home. It was Valentine's Day. after waiting a week for the scheduled appointment I still have no working refrigerator. Canceled my contact cause I have to find someone else to do repair. Can't wait another week. When do repair men become such wimps
Lynn, Boston, MA
Customer service response - We are sorry to hear about your experience with Sears. We take your concerns seriously and would like the opportunity to assist you further. Please email us at HomeServiceReviews@transformco.com, providing your name, address, and phone number associated with your account, and we will look into the matter promptly. Thank you for bringing this to our attention.
Sears Home Services on February 17, 2025
Service call
Came for a service call it was making funny noises and didn't get hot Noise didn't happen when he was here but he said it was dirty with lint so he cleaned it I just looked inside the trap and there is still tons a lint and the exhaust isn't hooked up in the back of unit now I have to move it and hook it up
M, La Grange, IL
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 14, 2025
