KitchenAid Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Service rating for Brent
Brent was excell ent . He explained what he was do i n g a nd sho wed me . I was very comfortable. Bob Malena.
Bob M, Rostraver Township, PA
Customer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on May 06, 2025
Dishwasher still not working!
I have been back-and-forth with the Sears Home warranty program trying to get my dishwasher fixed for at least four months. I've had multiple technician visits, multiple parts sent to my house, and thought last week was the final time. Not only did the technician install a part that was not the right Color for my machine, so it looks silly, but three days after he did the repair work, there's absolutely no power to my machine. If I call customer service, I'm just gonna get the same runaround every single time that I get oh we're so sorry ma'am we'll try to fix it And 500 questions later an appointment three weeks later, nothing gets fixed. I would really applaud Sears if some upper management would contact me to figure out this issue so that I can feel good about maintaining my Sears Home warranty. Otherwise I will appeal this ridiculous 12 month contract and ask for a full refund. I had this warranty service years ago and it used to work pretty flawlessly. This go around has been an absolute disaster and if things don't get fixed, I will consider another company.
Andrea D, Los Angeles, CA
Customer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on April 08, 2025
Not encouraging
Wasn't able to fix ice maker said water was coming through water line ok but he couldn't change it out that I needed a plumber. So if it's not the water line why do I need a plumber??? Been waiting 3 months none of them fixing ice maker after three visits next visit will be #4 !!!!
Chris B, Saint Louis, MO
Customer service response - Dear Chris thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on February 25, 2025
Failed to fix
I cannot blame Lawrence entirely. He came and diagnosed the problem (leaking water line) and ordered two parts. One failed to be sent to us. The other was the wrong part. When he returned two weeks later, he told us that the correct part was no longer available. So after about 3 weeks we still have a leaky water line and have opted to replace the refrigerator rather than risk a gerry-rigged fix and more water damage. We are out over $500 for this failure to repair. We will presumably be reimbursed for the unordered part (which we had paid for) but will still be out over $400. So not a positive experience.,
Judith D, Asheville, NC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on February 24, 2025
Completing the job
Real good at what he does. But he didn't finish the job. And he left before we could straighten it out. I still need help a problem the tech caused
Michael S, Wichita Falls, TX
Customer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on February 05, 2025
Microwave repair
Harold was polite at first but when it was time for him to leave, he was annoyed when I asked him two general questions. Questions that you would expect a home owner to ask after being told the microwave needed to be replaced
Tafadzwa T, Argyle, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on January 31, 2025
Sears didn't impress
Didn't communicate the issue great. Gave a 8-5 window and showed up around 3 so total wasted day. When trying to put refrigerator back in place took paint of cabinet.
Bryan S, Myakka City, FL
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on January 20, 2025
Oven Troubleshooting
There were multiple problems with this service call. First of all we were told that if new provided the oven information they would make sure the technician had the parts for the repair or reschedule our appt for a later date. He also showed on the email that his ETA was 9:30 am and he didn't arrive until around 2 pm. When he arrived he only verified what we had described in our info provided and then told me he did not have the part on truck!!! Instead of getting our oven fixed today (which we expected) he said he couldn't be back for another 10 days with the part. Personally the technician was an OK guy but the process is very disappointing. In the future you should try to do what is promised to the customer if you want repeat business.
Neal S, Pell City, AL
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on December 23, 2024
Needs to return, to fix what he did wrong
The repairman needs to return to my home, because he didn't put the bottom plate on my dishwasher & it makes a horrible noise when I open & close the door, can not use my dishwasher until he returns, because I don't want to ruin my expensive dishwasher
Patricia Z, Oakley, CA
Customer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on November 19, 2024
bar refrigerator/freezer
Gary was great, new what he doing and did it in a timely courteous manner.
Vincent B, Kansas City, MO
Customer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on October 31, 2024
