KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Refridgerator service
Sal did a great job. He was on time, courteous, and quick in completing our service.
Catherine R,
Marina, CAGood people - Bad web platform
Alejandro was fantastic! But you must change your web platform to allow easy transfer to a live person. It's a nightmare, as is, if you call from your appointment phone number as it defaults to the status of what is currently with no ability to talk to someone. In my case i found a part that was backordered (until early January) and tried to advise you of that but It was next to impossible. After several hours I was able to chat with a live agent and get things squared away. Very frustrating experience. The service technicians were great and should be commended. It will be hard to use this web platform system again though.
John T,
West University Plac, TXGreat Service
Customer service and getting my issued fixed was great!! Highly recommend
Germaine R,
Upper Marlboro, MDGreat service
Great service - thank you for fixing the issue and being professional
Angela G,
New Albany, OHGreat job
Nice, efficient, and thoroughly explained everything. Problem solved. Thank you!
Scarlet Z,
Moore, SCRefrigerator saga
Garth returned today(a day early) to install delivered parts. Hoping this does the needed fix and we have ice and cooling. As always, Garth is a pleasure to have in our home !
Harry S,
Davie, FLIn & Out & all fixed
Bob was a little delayed at the end of the day due to traffic and a need for fuel, but he was still very efficient when he arrived and very quickly swapped out our pump and sump to get the dishwasher functional again.
Kevin N,
Lawrence, KSQuick and completed
Nice to track time and job on website leading to ours. Once here he was quick and got the job done. Thanks
Megan C,
Minneapolis, MNVery professional
Conrad called and was here promptly. After inspecting and running the dishwasher through its cycles there was no leaks visible. He put everything back together we shall see next time we use it if there are any leaks.🤞
Patrick B,
Jacksonville, FLWasted no Time
My technician did a great job! He was fast and efficient. Now Sears customer service on the other hand is a different issue altogether. They kept sending me incorrect. ETA's of when the technician would arrive at my home. It also appears that they do not communicate with their repairman before they sent out a text or email to the customer. That was very confusing and frustrating. If they can fix this problem, this would be a 5 star service on every end. Teamwork makes a vision work!
Gail M,
Spring, TX