KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Super Service Super Tech!
Tom was on time polite, thorough. Wish all repairs could be like this!
Jerry T.,
Bonita Spgs, FLOven repair
Charlie was courteous and gave enough time so I could get home. Worked quickly.
Rick R,
Allen, TXGreat job Todd!!
Was very professional and would hope to have him back if I ever need another repair.
Dick C,
Dover, OHRefridge
Johnny was exceptional to have in my home and complete my repairs.
Terry P,
Nicholasville, KYGreat Tech
Tam was very knowledgeable and was able to fix my refrigerator on his first visit.
Sharree B,
Gilbert, AZFinally set things right
We had a dishwasher repair. Unfortunately it took 4 different visits to diagnose the problem and get it fixed. While Charles was great in finally fixing our dishwasher, we were enormously inconvenienced as my wife and I both work full-time and can't sit around the house all day. While the failed diagnoses on 3 previous appointment visits was frustrating enough, writing checks for parts we didn't need only added to the annoyances. The automated phone system for appointments and confirming parts arrival is very cumbersome and not user friendly at all. There is no way to talk to a live human. When on a mobile device there was no way to access the live chat. My wife needed her laptop to access the live chat on one of our many follow ups. One of our appointments was canceled by the system because I could not confirm that a part had arrived in time for one of the scheduled appointments and we had to reschedule. There should be a way for the service company to access the parts arrival tracking. Putting it on the customer to track it and report it on site is extra work the customer should not have to undertake. Fortunately, we were able to speak directly to the regional manager, Tracy Hamblin, who made things right recognizing how much we had been inconvenienced for a service we were paying for. On the fourth visit everything was finally fixed and operational. I don't know if there's better training available, but guessing at a problem 3 times is not the way a service company should function. Troubleshooting is different than diagnosing the problem. I can do that. I understand there will be unique circumstances on occasion, but when I call a pro, I expect a solution. End of story. Sears home services has to be better in their diagnostics and their online servicing.
Chris B,
Lancaster, NYService Call on 12/18/2023
Vince was friendly and helpful. We discussed what was wrong, and he quickly diagnosed the issues. He contacted CHW, and the would not cover a repair cost, and authorized a replacement. Vince explained the process in detail, and asked if we had any questions. We did not, and he shook my hand, wished us a good day and a Merry Christmas, and left for his next appointment.
Marc B.,
Euclid, OHKitchenAid oven repair
Great technicians and very informative! Thank you very much for your assistance.
Kimberly C,
Chicopee, MAGreat technician
Doug is friendly, on time, but most importantly, knows what he is doing when he's repairing your appliance that needed attention.
Ron C,
Ransom Canyon, TXrefrigerator repair
Extremely polite, knowledgeable and professional. I would hope this technician would be the one that is sent the next time we need an appliance repair.
Sharon O,
Rockville, MD