GE Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Did not fix my problem
Replaced a lid lock and did not test the system. Lid will not lock and washer will not drain or spin out
Andrew S, Rogers, AR
Customer service response - We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on July 19, 2024
Lack of transparency within sears technicians
The problem created from service technician and then could not resolved. Surprised to convince customer that this problem cannot be resolved when created from sears technician. When problem is created it is technician company responsibility to resolve it which lacks transparency and accountability. No wonder there is no team effort. Every person works individually.
Gunakar K, Powell, OH
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 19, 2024
No stars
Ridiculous 3 times to come and never show Even the service man texted Me on what wrong so he could bring items All day getting a map of location. Then time changes now asking for a review he never came Three times a joke I have paid for extended Warranty can't her dryer fixed Sears go out of business
Deborah F, Snow Hill, MD
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 18, 2024
Problem was not addressed
Second visit by tech. Problem was still not addressed. Parts were sent ahead if time, tech said they were not needed and took them with him. Very disappointed with the warranty service!
Brett K, Hardy, VA
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 18, 2024
Not Impressed
The tech did not submit my issues properly to my home warranty company and he also broke my ice bin where it no longer snaps in place.
Crystal R, Amarillo, TX
Customer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on July 18, 2024
Lazy and unprofessional
Tech did not try to resolve problem. First tech did not have work truck and had to reschedule. The next day his work truck broke again and had to reschedule. Third day a different tech came out and saw a roach on the way and says he cannot work on it for that reason. I purchased a warranty for service parts and labor. I did not receive any such thing. Technician was rude to my parents and made for an unpleasant situation.
Matthew F, Yuma, AZ
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on July 18, 2024
Sears provided awful, terrible, bad, customer service.
You can do EVERYTHING Better. I don't see myself doing business with Sears anymore. You have lost a longtime valued customer.
Jackie B., Washington, DC
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on July 18, 2024
Rude, disrespectful, and argumentative
He was given the description to come and fix the rubber seal around our front load washer and dryer combo. He did not fix it. He just walked out arguing and accusing me of causing the problem without any evidence . The issue that happened with the seal around the front door was not cause by us. It was factory manufacture defect. I explain to him, but he won't listen. He insisted and argued with me stating he been doing this for 30+ years and at the same time while accusing me to cause the issue. He was rude, disrespectful, and very unprofessional. We have been waiting for a repair for almost 5 days just for him to come and act in such manner was unacceptable. He shouldn't be allowed to go to people houses to do such a work.
Wilson F, Bismarck, ND
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 18, 2024
1st Contact for Home Warranty on Stackable Washer Dryer
Since I am unsure who is going to see this, whether it's posted on internet or goes to both Sears & the independent technician that came to house, I am in working with my Warranty company to assign a different company or technician. The entire 1st contact was a negative one. If Sears does review this, I would like to speak to a supervisor about the contact from beginning to end. And before a technician even was involved, it started as I had to be available from 8am to 5pm. This was a diagnosis of problem with washer. There was no repairing or replacement of anything. In all my years of owning homes & cars or even getting cable put in for new homes, it was never an 8am to 5pm window. It was MY problem & I was ok with it but it seemed a little excessive for me to be available ALL DAY. The next day starting with a phone call from technician about my issue went downhill faster than anything I've ever experienced. It was a total mistake from beginning to end with Sears. My Warranty company even gave me the option to call around to have the initial diagnosis done & I decided to let them send someone. I will not make that mistake ever again. I was very disappointed in the Sears technician. He was in a marked van but when he arrived, he never introduced himself nor did he have any business cards. When I asked, he would only give his 1st name & said his other info will be on paperwork which I never received from him. Downhill folks, I will be actively contacting my Warranty company as well as Sears on this one.
Teresa T, Maryville, TN
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on July 18, 2024
Would not recommend
Improper diagnosis, leading to a waste of our time and money.
Diana G, Corpus Christi, TX
Customer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on July 18, 2024
